Executive Operations & Administrative Leadership

KENDRA COUGHRAN

Avery, Texas • 903-***-**** • **************@*****.***

EXECUTIVE ADMINISTRATOR OPERATIONS MANAGER BUSINESS OPERATIONS

PROFESSIONAL SUMMARY

Accomplished operations and executive administration professional with 12+ years of experience leading administrative, financial, and operational functions within healthcare, municipal government, and the transportation industry. Proven expertise in executive support, payroll, budgeting, QuickBooks, bookkeeping, HR administration, regulatory compliance, insurance claims, project coordination, and multi-site operations. Recognized for streamlining processes, maintaining compliance, building strong relationships, and supporting executive leadership in fast-paced environments.

CORE COMPETENCIES

Operations Management • Executive Administration • Business Operations • Staff Leadership • Hiring & Training • Payroll • Budgeting • QuickBooks • Bookkeeping • Financial Reporting • DOT Compliance • FMCSA Documentation • Permits & Renewals • Regulatory Compliance • Insurance Claims & Appeals • Healthcare Administration • HIPAA • Public Records • Election Administration • Grant Support • Customer Relations • Project Coordination PROFESSIONAL EXPERIENCE

CITY OF AVERY

City Secretary December 2021 – Present Interim Deputy Secretary

• Direct daily administrative and operational functions supporting the Mayor, City Council, and municipal departments.

• Manage payroll, bookkeeping, budgeting, utility billing, financial reporting, accounts payable/receivable, and records management.

• Coordinate City Council meetings, agendas, minutes, ordinances, contracts, elections, public notices, and legal documentation.

• Ensure compliance with state regulations, public information requests, records retention, and municipal policies.

• Assist with grant administration, project tracking, and executive reporting while serving as liaison with residents, attorneys, engineers, county officials, and state agencies. HOLDER TRUCKING LLC

Administrative Manager (Concurrent Position) September 2021 – Present

• Manage all business administration for a commercial trucking company.

• Maintain permits, registrations, renewals, licensing, insurance documentation, and regulatory compliance.

• Track critical deadlines, organize business records, and prepare documentation required for ongoing operations.

• Coordinate communications with vendors, agencies, and service providers while supporting daily business operations.

MOUNT PLEASANT PHYSICAL THERAPY, P.C.

Office Manager / Healthcare Operations Supervisor September 2013 – September 2021

• Managed administrative operations for four physical therapy clinics serving approximately 100– 150 active patients.

• Supervised, hired, trained, and evaluated administrative staff while improving office workflow and efficiency.

• Coordinated physician orders, referrals, Plans of Care, authorizations, insurance claims, appeals, and reimbursement processes.

• Maintained HIPAA compliance and served as liaison among physicians, therapists, hospitals, insurance carriers, referral sources, and patients. BIG TEX TRAILERS

Accounts Receivable Clerk 2012 – 2013

• Managed accounts receivable, collections, invoicing, payment posting, reconciliation, and bookkeeping support.

EDUCATION

Texarkana College — Completed approximately 1.5 years of college coursework LICENSES & TECHNICAL SKILLS

Texas Notary Public

QuickBooks • Microsoft Office Suite • Google Workspace • Adobe Acrobat • EMR/EHR Systems • Payroll • Budgeting • Bookkeeping • Insurance Verification Platforms

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