Travel Operations & Document Processing Specialist

Judy Anne Troutman

Tucson, AZ 814-***-**** **************@*****.***

SUMMARY

Detail-oriented operations and payment support professional with experience in travel services, financial transaction processing, document verification, customer support, and administrative operations. Demonstrated success maintaining accurate records, processing high-volume transactions, resolving discrepancies, and delivering excellent service in fast-paced environments. Strong Microsoft Office, data entry, and communication skills with a background in travel- related industries and customer-facing operations. EDUCATION

Community College of Allegheny County Pittsburgh, PA Associate of Applied Science, Administrative Assistant EXPERIENCE

BPA2 / TCC / BCC May 2023 – Present

SPC CONSULTING Tucson, AZ

• Process sensitive travel and identification documentation with exceptional attention to detail and accuracy

• Verify data integrity and complete quality control reviews to ensure compliance and processing standards

• Review and resolve discrepancies to ensure accurate customer information

• Coordinate timely preparation and distribution of completed materials Reservationist June 2008 – March 2023

OLMSTED MANOR Ludlow, PA

• Managed customer reservations, payments, invoicing support, and account updates while maintaining accurate records

• Processed customer payments and balanced accounts with daily reporting and reconciliation procedures

• Coordinated event logistics and maintained supply and operational documentation

• Communicated with customers to resolve inquiries and ensure excellent service delivery

• Maintained spreadsheets, customer records, and office communications using Microsoft Office tools

• Supported administrative operations including document handling, scheduling, and reporting

• Trained new team members on customer service and operational procedures International Reservationist January 1995 – May 2005 AMERICAN AIRLINES Tucson, AZ

• Coordinated domestic and international travel reservations while managing customer account information

• Utilized Sabre GDS and AAcorn computer systems to process reservations, manage customer records, and support travel transactions

• Communicated effectively with travelers and internal teams to resolve issues and support service delivery

• Maintained detailed records and documented account activity accurately

• Supported high-volume customer interactions with professionalism and strong problem-solving skills

• Processed itinerary changes and customer requests with strong attention to detail and service excellence

• Adapted quickly to evolving travel technologies and reservation systems TECHNICAL SKILLS

Payment Processing

Invoice Review & Tracking

Financial Record Maintenance

Data Entry & Documentation

Customer Service

Vendor & Client Communication

Microsoft Excel, Word, Office Suite

Transaction Accuracy & Compliance

Reporting & Record Management

Sabre GDS & Travel Reservation Systems

Problem Resolution

Administrative Support

KEY SYSTEMS

Sabre Global Distribution System (GDS), AAcorn, Microsoft Office

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