Customer Service Representative - Healthcare & Dispatch

MURISIKU ABIODUN AROWOJOBE

*****************@*****.*** 346-***-**** Rosharon, TX

PROFESSIONAL SUMMARY

Experienced and empathetic Customer Service Representative with over 7 years of hands- on experience in providing outstanding phone, chat, and in-person support across the healthcare and transportation industries. Adept at handling high-volume inquiries in both day and night shifts with professionalism, accuracy, and a customer-first mindset. Proficient in CRM tools, scheduling software, and conflict resolution. Proven ability to foster strong relationships, manage complex concerns, and maintain customer satisfaction in fast-paced environments.

CORE SKILLS

Phone, Chat & Email Support, EMR / EHR Knowledge, Healthcare Customer Service, Transportation & Dispatch Coordination, CRM Systems (Salesforce, Zendesk, etc.), Patient Scheduling & Follow-up, Claims & Billing Assistance, HIPAA Compliance, Problem Solving & Conflict Resolution, Multi-tasking in High-Pressure Environments, Shift Flexibility

(Day/Night), Empathy & Active Listening, MS Office Suite & Google Workspace, Team Collaboration & Independent Work

TECHNICAL PROFICIENCIES

CRM: Salesforce, Zendesk, Freshdesk

Communication: Slack, Microsoft Teams, Zoom

EMR: Epic, Kareo, Cerner

Productivity Tools: Microsoft Office Suite, Google Workspace

Ticketing & Scheduling Tools: Calendly, Trello, ServiceNow PROFESSIONAL EXPERIENCE

Signature Health Care – Customer Service Representative February 2020 – Present

Deliver front-line support to patients and families via phone and chat, handling inquiries on appointments, billing, insurance, and general healthcare services.

Coordinate with clinical staff to schedule appointments and relay messages, ensuring patient needs are addressed promptly and professionally.

Resolve patient concerns regarding services, claims, and care coordination with empathetic and solution-focused communication.

Maintain high-quality documentation using EMR systems while protecting patient confidentiality under HIPAA regulations.

Work flexible hours including day and overnight shifts to ensure 24/7 patient coverage and continuity of care.

Recognized for maintaining a 95%+ satisfaction rating over 3 years through fast and courteous support.

Assisted in onboarding new customer service staff by mentoring and guiding them on systems and tone.

Amiable Limousine – Atlanta, GA

Client Support Specialist / Dispatcher

January 2017 – January 2020

Managed inbound and outbound calls and chats from clients booking luxury transportation services across the metro Atlanta area.

Handled scheduling, dispatch, and real-time support for drivers, ensuring seamless coordination and timely service delivery.

Maintained a courteous and professional demeanor, especially with high-profile clients requiring discretion and personalized attention.

Addressed and resolved complaints related to service delays or vehicle issues, often diffusing tense situations with diplomacy.

Monitored and updated trip logs, reservations, and billing records using company CRM systems.

Operated effectively in evening and night shifts, ensuring 24/7 client support coverage. EDUCATION

University of Ibadan – Ibadan, Nigeria

Bachelor of Science (B.Sc.), Agricultural Economics Graduated: 2002

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