Remote Customer Service & Client Support Professional

Larresha Parker

*******.***@*****.*** www.linkedin.com/in/larresha-parker-a74b753ab

I’ve spent the last 8+ years in retail and insurance, where I’ve learned that the secret to great service is balancing efficiency with a genuine human connection. Whether I’m navigating high-volume support or building long-term client relationships, I pride myself on getting the details right and ensuring every interaction is a positive one.I’m comfortable translating complex information into clear, actionable steps while maintaining a high standard for data integrity and confidentiality. Beyond the day-to-day, I’m passionate about team success—I’ve spent a lot of time onboarding new hires and refining processes to make things run smoother for everyone. With a strong background in digital tools and virtual engagement, I’m eager to bring my experience to a customer-focused organization where I can continue to grow and add value.

TECHNICAL SKILLS & EXPERTISE

Account Management

Relationship Management Team Building Developing Process Project Management

QuickBooks JIRA Microsoft Office (Excel - Word - PowerPoint - Outlook)

PROFESSIONAL EXPERIENCE

American Income Life Insurance Atlanta, GA Dec 2025 – Present

Sales Assistant - Remote

Conduct outbound and inbound client communications using structured scripts to support policy education, client onboarding, and virtual insurance consultations.

Utilize Zoom and Teams video conferencing platforms to host virtual client meetings and team collaboration sessions.

Maintain and safeguard sensitive client data, including personal and financial information (e.g. - banking details, SSN), ensuring compliance with privacy and data security standards.

Process insurance documentation using DocuSign, facilitating efficient completion and submission of policy applications to the home office.

Deliver virtual presentations using screen-sharing tools to explain insurance products, coverage options, and policy benefits to clients.

Recruit and train candidates, create training material, and assist with onboarding processes.

Develop and deliver training materials, including presentations, guides, and job aids to improve new hire onboarding and performance.

Create and manage call log spreadsheets, follow up reports, and visual data to track performance metrics and support operational efficiency.

Provide client service support by addressing policy changes, updates, and resolving client inquiries or issues in a timely and professional manner.

Educate clients on other available insurance products and services, offering clear, simplified breakdowns to support informed decision making.

Inspire Solutions Consulting Atlanta GA Oct 2021 – Dec 2025

Customer Service Lead - Remote

Led the day-to-day customer support operations in a fast paced technology services environment, managing an average of 60–80+ customer tickets per day across phone, email, and ticketing systems (JIRA).

Served as the primary escalation point for complex client issues related to cloud communications, collaboration tools, and managed IT services, ensuring timely resolution and high customer satisfaction.

Conducted outbound and inbound client communications using structured scripts to support onboarding, product adoption, and ongoing service engagement.

Coordinated and scheduled client calls, technical reviews, and virtual consultations to support the full customer lifecycle from onboarding through retention.

Facilitated virtual client meetings and internal collaboration sessions using video conferencing platforms, including delivering screen-share presentations to explain solutions and troubleshoot issues.

Maintained strict confidentiality and compliance standards when handling sensitive client and system data, ensuring adherence to data security and privacy protocols.

Utilized digital workflow tools (e.g., e-signature platforms like DocuSign) to process service agreements, onboarding documents, and internal approvals efficiently.

Monitored and analyzed customer service metrics, creating reports and dashboards to track ticket volume, resolution time, and team performance.

Trained and onboarded 4 new hires, developing structured training materials including SOPs, presentations, and process documentation to improve ramp-up time and service consistency.

Identified process improvement opportunities within support workflows, contributing to increased efficiency and improved customer experience outcomes.

T-Rock Sandersville - GA Feb 2020 – Oct 2021

Retail Associate/Trainee

Assisted customers in-store and over the phone with product selection, service inquiries, and troubleshooting, ensuring a high-quality customer experience.

Accurately entered and managed customer information, orders, and service updates within internal systems, maintaining data integrity and attention to detail.

Provided hands-on guidance to customers on device setup, features, and functionality, including step-by-step support for mobile phones and related products.

Maintained up-to-date knowledge of wireless products, plans, promotions, and emerging technology to deliver informed recommendations and solutions.

Conducted proactive follow-ups with customers post-purchase to confirm satisfaction, resolve issues, and strengthen customer relationships.

Supported sales performance by identifying customer needs, upselling relevant products/services, and contributing to store revenue goals.

Handled customer concerns and escalations professionally, ensuring timely resolution and retention of customer loyalty.

Collaborated with team members to maintain efficient store operations, including task coordination and sharing product knowledge.

Assisted with inventory management, including stock replenishment, product organization, and tracking merchandise levels.

Ensured compliance with company policies, carrier requirements, and service standards in all customer interactions.

Maintained a clean, organized, and customer-friendly store environment to enhance the overall shopping experience.

It’s Fashion Metro Sandersville - GA April 2014 – Dec 2020

SALES ASSOCIATE

Partnered with neighboring and sister store locations to coordinate inventory needs, share best practices, and ensure consistent customer experience across locations.

Part of the Support team collaborated with team members to improve service quality, sales performance, and operational efficiency.

Maintained, organized and set up merchandise displays through consistent restocking, inventory rotation, and store merchandising standards.

Supported customer service by assisting clients in-store and over the phone, resolving inquiries, and providing product recommendations to drive sales.

Processed high-volume transactions across cash, credit/debit, and check payments while maintaining accuracy and accountability.

Managed daily retail store operations, including opening/closing procedures, cash handling, and ensuring compliance with company policies and operational standards.

Entered and managed customer data in POS/CRM systems, ensuring accuracy and confidentiality of personal information.

Monitored inventory levels, conducted stock counts, and assisted with loss prevention.

Handled customer escalations, identifying solutions to maintain customer satisfaction.

Supported sales goals by upselling products, promoting current offers, and contributing to overall store revenue growth.

Ensured store cleanliness and organization to safety protocols.

Assisted with scheduling, task delegation, and team coordination to maintain efficient daily operations.

EDUCATION

●Georgia Military College Business Management Sandersville GA

Larresha Parker

Contact this candidate