Ambulatory Services Customer Service Representative
Resume:
FLORENCE Rivera
Customer Service
Profile
Highly experienced and motivated professional focused on Customer Service.
Contact
PHONE:
EMAIL:
**************@*****.***
SKILLS
Bilingual – English and Tagalog
Computer Literacy – MS Office
Universal Precautions
Body Mechanics
Basic Medical Terminology
HIPPA Instructions
Basic Medical Abbreviations
CPR Certified (BLS)
Multitasking
Attention to Detail
Time Management
Organization
Hobbies
Hobby #1. Drawing/ Painting
Hobby #2. Cooking/Baking
Hobby #3. Cycling/Exercising
EDUCATION
KHSD Bakersfield Adult School
Health Careers Center
Healthcare Support Occupations Program
August – December 2016
Santa Isabel College, Philippines
Bachelor of Arts Degree in Commercial Education
June 1990 – October 1994
WORK EXPERIENCE
Brookdale Riverwalk Senior Living - Receptionist / Resident Engagement Assistant
June 2022-To Present
Greet all visitors, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
Sort, deliver and collect incoming/outgoing community and resident mail, basic office/clerical functions and maintain visitor logs.
Respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Javier Central Valley Dental Care - Receptionist
October 2019–May 2020
Manage patient registration, appointments and check-in.
Facilitate personal and telecommunications inquiry and correspondence.
Conduct Insurance Verification.
Viscom Graphic Design – Customer Service Representative
July 2011–August 2012
Interact with existing and prospective clients via telephone, email and in person.
Handle inquiries and obtain specifications/details related to graphic design and printing requirements.
Manage pricing, billing and invoicing (Audit compliance).
Liaise with production and clients to ensure needs are met.
Organize, maintain and file Accounts Payable vouchers,
Emirates Airline – Cabin Crew
June 1995 to May 2006
Ensure a Safe, Secure and Comfortable flight for passengers and flight crew.
Maintain (if not surpass) the airline’s award-winning standards of service.
Ensure customer satisfaction.
Promote and encourage repeat business.
Communicate and coordinate with colleagues, customers and various stakeholders to achieve smooth and efficient flights.
Contact this candidate