Remote Information Support Associate Candidate

James M. DiPasquale

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http://linkedin.com/in/jim-dipasquale-4246a825

Summary:

Results-driven automotive industry leader with extensive experience in collision repair management, operations, and training. Proven ability to drive revenue growth, optimize processes, and enhance customer satisfaction. Expertise in team leadership, strategic negotiation, and implementing innovative programs.

Holds I-CAR Platinum Estimator, IACP Certified Auto Appraiser, Licensed Motor Vehicle Physical Damage Appraiser in Pennsylvania and Delaware. Lean Six Sigma Green Belt certifications.

Fluid with all estimating, OEM repair procedures, and Collision Management systems.

Estimator LD Automotive Inc 2023-current

Expertly evaluated vehicle damage, negotiating with insurance adjusters, and produced accurate, compliant repair estimates, demonstrating strong analytical, communication, and customer service skills. Research repair procedures per manufacturer.

Managing Partner: DeGovanni Collision Experts 2014-2023

Detail-oriented professional with proven expertise in repair analysis, precise damage documentation (imaging), researching repair procedures and accurate damage estimation.

Drove consistent 12% annual growth over this period while maintaining a 98% customer satisfaction index.

Strategically managed and expanded Direct Repair Accounts, contributing to significant business growth.

Achieved a 10% reduction in procurement costs through skilled negotiation of parts, materials, and equipment purchases.

Regional Vice President: CollisionMax AutoBody and Glass Centers 2009-2014

Monitored the mobile estimating program, resulting in a 25-point closing ratio increase, and the program generated 5% annual revenue growth. (48% to 73%)

Developed and supervised a team of 78 employees, maximizing performance and goal achievement.

Established and continued to manage a valet program, consistently delivering over 1,700 vehicle pickups and deliveries annually.

District Manager: CollisionMax AutoBody and Glass Centers 2002-2009

Achieved consistent district growth and exceeded all performance objectives.

Instrumental in developing a mobile estimating program, generating 900 annual estimates (48% closing ratio) and driving a 6% yearly increase in same-store sales

Point of contact to insurance carriers.

General Manager: CollisionMax AutoBody and Glass Centers 1999-2002

Generated 14% revenue growth via 3 new account acquisitions.

Led daily staff communication through effective release meetings.

Managed revenue growth with strict cost containment.

Achieved and maintained 98.5% customer satisfaction.

Corporate Trainer: CollisionMax AutoBody and Glass Centers 1999-2002

Developed a sales training syllabus

Improved door estimate closing ratios through targeted training and follow-up

The program gave staff tools to be able to handle questions in a professional manner

Hobbies and Activities:

Making memories with my family

Taking courses online

Home Brew Beer

Reading

Writing

Sports Statistics & Sports

Solutions to solve problems

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