Detail-Oriented Remote Part-Time Technical Writer
Resume:
MAEGAN BROWNRIGG
Dallas, Texas 750228 *********@*****.***
PROFESSIONAL SUMMARY
I am retired and have no desire to take a management or IT position. I wish to have a remote, part-time position such as data entry, virtual assistant, etc. I am sending this resume to let you know I am responsible and capable of such a responsibility
PROFESSIONAL SKILLS
Project Manager - IT Audit/Governance - Process Engineer/Consultant – Policy Creation/Maintenance – Software Testing - Mid-Management/Management Trainer - Event Planner - Technical Writer - Form/Documentation Creation – Business Analyst
PROFESSIONAL EXPERIENCE
Bank of America 2009 to 2014
Technology/Standards Governance
·Review/process requests for use of technology products across the enterprise
·Team with submitters/approval groups, and technology groups to ensure request is complete and relevant, appropriate shareholders are selected to review the requests and facilitate any issues/requirements toward request approval
·Create/update process documentation; update discovery sites with team/process information and documentation
·Create training documentation and work with team to test new system as it is developed
·Participate in development/implementation on department policies around product approval
CountryWide 2006 to 2009
Process/Change Management
·Supported two systems. Worked with clients to research data to map over
·Trained clients to understand application component terminology and determined their own application components
·Trained clients as users for application, and in documenting application components, and dependencies
·Mapped components/dependencies between applications. Tested and troubleshoot
·Participated in creation of Configuration Management Policies, Procedures, Standards, using Six Sigma and ITIL Methodologies
BELOW ARE ROUGH ESTIMATES: SOME OF THESE POSITIONS OVERLAPPED - I HELD MULTIPLE ROLES AT THE SAME TIME
Bank of America
Process/Change Management 2001 to 2006
·Supported Technology Process Owner in creating, monitoring, and updating Technology Change Control Process - Worked with various teams, managers - Used Hoshin Plan, Six Sigma, Hermann Brain Theory and Helix Facilitation Methodology tools — used/created social research tools such as surveys, questionnaires, statistical analysis, and designing data gathering techniques
Project Manager 2000 to 2003
·Headed or assisted in projects for implementing new applications, or major enhancements to existing systems – Chaired meetings — led team in constructions work plan and critical path – Monitored implementation and operation of processes.
Management/application training – Taught management classes using the Fundamentals of Leadership methodology. Created user guides for new house-created applications, and taught classes on the software.
System Support 2000 to 2001
·Worked in testing/implementation unit for large, web in enabled relational database systems - Assisted in constructing project plan Wrote test scripts, headed test teams - Participated in implementation and post implementation of enhancements - Participated in setting up department structure
Systems Auditor 1998 to 2000
·Interviewed Auditees to gain information about applications - Analyzed information received, determined existing risks and necessary controls – Performed testing to validate and analyze controls,
·Worked with auditees to arrive at solutions to issues, and followed up on issues to assure compliance
·Planned and presented training classes three times a month for Operations/Financial auditors
·Worked with project teams during the development and implementation of large-scale enhancements, conversions, or changes to the company systems - Worked the teams to ensure standard controls were being built into the enhancements
Business Analyst 1996 to 1998
·Worked as liaison between programmers and clients - Analyzed client technology needs - Planned projects, estimated hours required, support documentation including, work plans, and test scripts - Worked with clients in application testing, final implementation and post implementation testing
Contingency Planning circa 1994 to 1996
·Built, maintained, ran reports on a database and company backbone diagram containing all banking centers, branches, and related information such as location, phone number, and bank number - Converted network schematics from one software package to another - Prepared project forecasts, and set up project plans for disaster recovery efforts
Phoenix Entertainment – A-Kon (Volunteer until 2014) 1987 to 1994 and 2003 to 2016
Started out as a regular volunteer Staff Head and developed into a full-time position. During time with the company, held various roles/responsibilities
Staff Head for Press - Worked with press from various publications and stations (worldwide) and guests to — ensured correct cultural protocol with Japanese guests — enforced the press rules during the convention.
Programming Director - Planning, scheduling, and vetting 300+ events during the four-day convention. This included such responsibilities as:
•Create Process/Roles/Responsibilities/Documentation for the division - Set up spreadsheets for all events/schedules/descriptions, etc.
•Created all online forms for panelists and guests to schedule times and give requirements for their panels.
•Scheduled all events except those in Main Programming (stage area)
•Created the Program/Schedule part of the convention booklet. This included working with publishers for correct sizing, etc.
•Recruit/Vet Panels and events — for all Panels and Special Events, recruit (on-line), vetting, scheduling, and on-site management of people and events. Did not recruit guests except for Authors
•Crisis Management for the division during convention
•Managed Staffs for the convention — this includes working with each team as they build toward the convention, debriefing - setting goals for next year:
·DJ Staff – about 20
·Logistics Staff – Collects and records data for each event. Created methods of measuring the events so that we could see issues and plan for the next year.
·DollAkon – Sub-convention in the convention for Ball-Joint Dolls. Attendance of about 3,00 people
·J-Pop Room – lounge for attendees with music, small concerts
·Panels Staff and Special Events Staff - Set-up and breakdown, facilitation of panels.
·OWL Staff – “Secret Shoppers” of the event,
·Art Show Staff-
·Programming Admin Staff – Check in — badge all and event coordinators and staffs – Provide administrative coordination for all staffs, and events. Resolve Second Tier Emergencies - Monitoring Director activities to know when to involve her, and how to reach her.
Innovation Team Manager - Managed Admin, Logistics and expanded OWL Staffs - Acted as process engineer, solutions facilitator and innovation; researching new trends/events to bring to convention
EDUCATION
Attended Brigham Young University - 1970-1971
Attended Dallas Community Colleges - 1981-1987
Certifications/Professional Training
·HelixPLAN Facilitation Methodology
·Hermann Brain Dominance Instrument
·ITIL
·Performance Review Facilitation
·Various Six Sigma books, courses
·Greenbelt for Beginners (Community College Course)
·Various Team Management and Project Management Classes
·Various Problem Resolution and Negotiation classes
·Foundations for Leadership – Bank of America (attended as well as taught)
·Faster PM (project management)
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