Multi-Site Operations and Client Services Leader

Lizeth sanchez

*** ***** ***** ********, ** Phone: 864-***-**** Email: ******@***********.***

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) operations, administrative, and customer service professional with over 10 years of progressive experience in leadership, multi-site operations management, client relations, process improvement, and administrative support. Proven ability to manage complex workloads, investigate and resolve issues, maintain detailed documentation, and coordinate multiple priorities in fast-paced environments.

Experienced in researching account discrepancies, tracking unresolved issues, following up with clients, vendors, contractors, and stakeholders, and ensuring timely resolution of outstanding matters. Strong analytical and problem-solving skills with the ability to identify root causes, gather supporting information, and determine appropriate actions to achieve desired outcomes. Demonstrated success managing operations across multiple locations, supervising teams, coordinating schedules, maintaining accurate records, and implementing systems that improve efficiency and workflow organization. Recognized for attention to detail, accuracy, accountability, and the ability to work independently while maintaining high productivity and service standards. Proficient in Microsoft Office Suite (Excel, Outlook, Word), Google Workspace, data tracking systems, documentation management, and remote communication tools. Adaptable, highly organized, and committed to delivering exceptional customer service while supporting operational and financial objectives.

CORE COMPETENCIES

• Accounts Follow-Up & Issue Resolution

• Research & Root Cause Analysis

• Customer Service & Client Relations

• Documentation & Record Management

• Operations & Administrative Support

• Team Leadership & Staff Supervision

• Multi-Site Operations Management

• Process Improvement & Workflow Optimization

• Data Entry & Information Accuracy

• Vendor & Contractor Coordination

• Microsoft Office (Excel, Outlook, Word)

• Google Workspace (Sheets, Forms, Docs)

• Bilingual Communication (English & Spanish)

PROFESSIONAL EXPERIENCE

DISTRICT MANAGER

One Stop 8 Years

• Managed operations for up to 20 locations simultaneously, ensuring compliance with company standards, operational efficiency, and customer satisfaction.

• Supervised, trained, and supported managers and staff across multiple sites.

• Investigated and resolved operational issues, customer concerns, and performance challenges.

• Monitored business performance and implemented process improvements to increase efficiency.

• Maintained accurate reporting and documentation while coordinating communication between field locations and corporate leadership.

FACILITIES MANAGER / FACILITIES LEAD

Southern Dharma Retreat Center 3 Years

• Managed daily operations of retreat facilities while ensuring exceptional guest experiences.

• Assisted clients and retreat participants with requests, concerns, and problem resolution.

• Supervised 3–4 employees and coordinated daily work assignments and facility operations.

• Worked closely with contractors and vendors to schedule maintenance, repairs, and improvement projects.

• Maintained detailed records, schedules, and operational documentation. OPERATIONS & BUSINESS SUPPORT CONSULTANT

Mi Casita Current

• Provided operational and administrative support to a growing service-based business.

• Developed systems for scheduling, client communication, workflow tracking, and process management.

• Created and maintained digital forms, spreadsheets, and documentation systems to improve organization and efficiency.

• Coordinated communication between staff, clients, and management to ensure service quality and operational consistency.

• Assisted with business process improvement, problem-solving, and administrative organization.

TECHNICAL SKILLS

Microsoft Excel • Microsoft Outlook • Microsoft Word • Google Sheets • Google Forms • Google Docs • Data Tracking Systems • Remote Communication Platforms • Administrative Software

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