LMS Support Specialist & Executive Operations Expert
Resume:
Detail-oriented LMS Support Specialist, Executive Assistant, and Project Coordinator with 15+ years of experience delivering high-level administrative support, customer service, project coordination, and e- learning system assistance across corporate, pharmaceutical, and healthcare environments. Skilled in LMS troubleshooting, user support, content updates, project tracking, stakeholder communication, and maintaining accurate data within learning platforms. Proven ability to coordinate multiple projects, manage timelines, support cross-functional teams, and ensure successful execution of key initiatives. Known for providing patient, solutions-focused customer support while managing high-volume requests with accuracy and professionalism. Strong background in executive operations, including complex calendar management, communication coordination, confidential record handling, and process improvement. Recognized for reliability, precise execution, and the ability to keep projects, learning systems, and administrative workflows running smoothly in fast-paced settings.
LMS Administration Customer Support Executive-Level Administrative Support Calendar, Travel & Meeting Coordination Executive Communications Document Creation & Proofreading High-Volume Data Entry Confidential Records Management Project Coordination SOP & Process Documentation Training Compliance eLearning QA & SCORM Digital File Management (SharePoint) Stakeholder & Leadership Engagement Instructional Design Support
Legends Global – Remote - Contract
LMS ManagerCustome 2025-2025
Philips North America - Remote
Learning Quality & Technology Specialist
2021-2024
LMS Administrator
Romark, L.C. Customer
Executive Assistant
Commercial Operations
Coordinator
2015-2021
Globe Pharma, Inc. – New Brunswick, NJ
Customer Service Manager
2010-2014
Executive Assistant
“…Her support was essential.”
“…She always finds a solution and keeps things moving!”
“…Appreciative I am for all of her hard work and assistance.”
“…Excellent project management skills!”
“…She made onboarding so much easier – I’m grateful for her guidance.”
“…Her LMS support is always fast, accurate, and incredibly helpful! She explains technical issues in a way everyone can understand.”
“…Amazing to collaborate with – dependable, organized, and efficient.”
“…Her attention to detail is unmatched, she keeps everything running smoothly behind the scenes. Always quick, accurate, and willing to help.
LMS Support & Executive Assistant Summary
Jessica Borrero
***********@*****.***
Parlin, NJ
20 years of experience in the
pharmaceutical/Healthcare field
LMS
SAP Litmos
TEDS
Valamis
Scrimmage
Master Control (Lead
Collaborator)
SharePoint (Author and Approver)
Database Management
Workday
Computer Skills
Articulate, Story line
EasyGenerator
Corjl
Adobe Express
Monday.com
MedPro
eRoom
Smartsheet
Microsoft Office (Excel,
PowerPoint, Word, Outlook,
Teams)
Marketing Portal (Admin)
Professional Experience
Education
Legends Global
LMS Manager
Philips North America
Learning Quality & Technology Specialist
LMS Administrator
Romark, L.C.
LMS Manager
Commercial Operations Coordinator
Executive Assistant
Globe Pharma, Inc.
Customer Service Manager
Executive Assistant
2021-2024
Key Competencies
Talent Review
Business Writing Level I – Gotham Writers, New York, NY – 2017 - Certificate Woodbridge High School, Woodbridge, NJ – 2002-2006 - Diploma
• Managed LMS operations and training programs across US, APAC, UK, Canada, and Latin America.
• Collaborated closely with the Director of Learning and Development to drive learning initiatives and improve training operations.
• Partnered with SAP Litmos support to resolve system issues and enhance functionality.
• Conducted high-volume data entry to maintain accurate, audit-ready records.
• Participated in ongoing SAP Litmos training and provided recommendations for system improvements.
• Managed a high volume of tier 2 and 3 incidents and service requests daily via email and ServiceNow queues, ensuring timely resolution in alignment within the guidelines.
• Assessed priority, impact, and escalation requirements to drive efficient issue resolution and maintain service quality.
• Led multiple projects simultaneously, coordinating stakeholders, resources, and timelines to achieve key business objectives.
• Led global QA testing and SCORM validation for 400+ eLearning modules; ensured compliance with Philips’ content standards.
• Increased content QA scores by 20% through a standardized scoring system and feedback integration with ID teams.
• Directed project planning, risk management, and team collaboration, resulting in improved efficiency and successful project outcomes.
• Provided high-level administrative support to senior leadership, managing complex calendars, scheduling meetings, and coordinating across multiple time zones.
• Served as a trusted point of contact for executives, handling communications, follow-ups, and confidential information with discretion and professionalism.
• Prepared, edited, and proofread executive correspondence, reports, presentations, and internal documentation.
• Coordinated domestic and international travel arrangements, including itineraries, expense tracking, and reimbursement submissions.
• Organized and facilitated leadership meetings by preparing agendas, capturing detailed meeting notes, and tracking action items to completion.
• Maintained executive files, records, and digital documentation systems to ensure accuracy, accessibility, and confidentiality.
• Managed high-volume data entry, reporting, and database updates while maintaining a high level of accuracy and data integrity.
• Developed and maintained detailed project plans, timelines, and status reports to track milestones, manage risks, and ensure stakeholder alignment.
• Defined project scope, goals, and deliverables in collaboration with key stakeholders, resulting in clear expectations and minimal scope creep.
• Acted as primary liaison between business units, vendors, and technical teams to ensure seamless project execution and timely issue resolution.
• Facilitated weekly status meetings and project updates with Vendors, maintaining alignment and transparency throughout the project lifecycle.
• Oversaw development of eLearning and instructor-led training programs, ensuring timely delivery of assets aligned to business goals.
• Collaborated with instructional designers BPOs and SMEs to prioritize deliverables, resolve roadblocks, and ensure adherence to learning standards and timelines. Legends Global – Remote – Contract
LMS Manager
PROFESSIONAL EXPERICNCE
Philips North America – Remote
Learning Quality & Technology Specialist
LMS Administrator
• Supported the Quality with daily LMS operations, reporting, and project tracking.
• Managed global training assignments, user roles, and permissions within the LMS to ensure accurate compliance tracking.
• Performed high-volume data entry and maintained up-to-date employee training records.
• Assisted with creating and updating user documentation, reducing onboarding time for new LMS users by 40%.
• Provided hands-on support and guidance to team members and new LMS administrators.
• Helped implement new workflows and tools to improve efficiency and reporting within the LMS.
• Supported global rollouts and system integrations, ensuring smooth user adoption and minimal disruption.
• Provided high-level executive support to the EVP/COO and senior leadership team, managing complex calendars, travel arrangements, meeting logistics, and shifting priorities to maximize executive effectiveness.
• Planned and coordinated onsite and offsite meetings, conferences, and events, including invitations, attendee tracking, transportation, lodging, dining, speaker coordination, presentation materials, and budget management.
• Prepared executive communications, presentations, reports, dashboards, correspondence, and data- driven Excel reports to support leadership decision-making and organizational initiatives.
• Processed and monitored expense reports, invoices, purchase requests, and departmental budgets in compliance with company policies and procedures.
• Developed, maintained, and updated Standard Operating Procedures (SOPs), travel policies, compliance documentation, and operational guidelines to ensure consistency and regulatory adherence.
• Served as primary administrator for the Learning Management System (LMS), managing training assignments, course launches, completion tracking, compliance reporting, and user support for commercial teams.
• Supported onboarding and training programs for new hires and commercial employees, ensuring successful integration, training completion, and compliance readiness.
• Collaborated closely with executive leadership on compliance initiatives, monitoring regulatory updates, legislation, state requirements, and documentation changes to maintain organizational compliance.
• Managed and maintained controlled documentation within MasterControl as Creator, Reviser, and Lead Collaborator, ensuring document accuracy and audit readiness.
• Partnered with cross-functional stakeholders to coordinate strategic projects, facilitate communication, track deliverables, and support organizational objectives.
• Supported FDA-regulated processes by coordinating annual sample disbursement reporting, ensuring physician documentation and signatures met regulatory requirements and compliance standards.
• Created customized PowerPoint presentations, templates, and executive briefing materials to effectively communicate key business initiatives and performance metrics.
• Developed and managed a Marketing Portal that enabled field teams to access and order marketing materials, improving resource accessibility and operational efficiency.
• Tracked marketing department expenditures and inventory using Excel-based reporting tools and dashboards, providing leadership with visibility into spending trends and resource utilization.
• Organized and facilitated monthly marketing and operational meetings, preparing agendas, tracking action items, and supporting follow-up activities.
• Delivered exceptional customer and stakeholder service by managing a multi-line phone system, resolving inquiries, and maintaining professional communication with internal and external contacts.
• Performed comprehensive administrative support functions, including records management, document preparation, filing, correspondence management, office supply coordination, and confidential information handling.
Romark. L.C. – Parsippany, NJ
Commercial Operations Coordinator
PROFESSIONAL EXPERICNCE
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