Telecom Network & Data Center Engineer

Aundra Lane

***** ******* ** ** *******, AL ***** Cell: 256-***-****) Email: ********@*****.***

Summary of Experience

Telecommunications and network engineering professional with 38 years of experience in central office operations, data centers, and large-scale infrastructure implementation. Skilled in voice, data, IP, and transport networks, with expertise in design, installation, troubleshooting, and optimization. Extensive background across 2G, 3G, 4G, and 5G technologies, including UMTS, CDMA, and EVDO. Proficient in multi-vendor environments, working with Cisco, AT&T, Nortel, Alcatel-Lucent, Infinera, Siemens, Vodafone, Sony, and more. Certified in AT&T TP76300 and LSO standards. Proven leader in mentoring, project management, and delivering scalable, reliable network solutions.

Technical Skills

Network Engineering • Data Center Operations • Telecom Infrastructure • Multi-Vendor Environments (Cisco, Juniper, Avaya, Fortinet, Aruba) • 2G–5G Wireless Technologies • Troubleshooting & Optimization • SLA Management • Project Leadership

Professional Experience

Glow Network June 2023 - March 2026

Level 3/4 Center office, Installer, Data Center

●Install 6500, 6500R, 6500L, in center office, data center, test and turn up

●Install power cable, fiber cable, cat6, cable rack, fiber trap, top support, mounting bays

●Knowledge and experience with Cisco, Microsoft, Mop

●Perform tasks outlined in, vendor documentation, technical specification, network practices, engineering letters,telephony networks,optical and IP networks,

●Installed Ethernet, fiber cable,connectors cat5, cat6, single mode, multI mode,RJ45and LC

●Resolve network issue associated with equipments and removal equipment, decommission

●Equipment installations and removal equipment, power tools

St. Vincent East / Apex September 2021 – June 2023

Network Engineer

●Mentor and train team members; manage tickets, requests, and escalations.

●Perform root cause analysis and troubleshoot issues across multi-geo environments.

●Lead installations, configurations, and migrations, ensuring SLA compliance and uptime.

●Build/maintain test environments; conduct audits and process adherence reviews.

●Identify skill gaps and implement training/knowledge-sharing initiatives.

●Recommend new technologies and design improvements to enhance network performance.

●Expertise with Cisco, Avaya, Juniper, Aruba, Fortinet, Infoblox, F5 load balancers, WAN optimizers, packet shapers, SolarWinds, and SCOM.

Verizon / Glotel / CBM September 2019 – August 2021

Level III Ciena Installer

●Installed and configured infrastructure following Telcordia GR-1275 and LSO standards.

●Managed MOP documentation, job coordination, daily reporting, and material inventory.

●Performed software upgrades, battery and circuit transitions, and power distribution work.

●Installed and tested timing, power, and Cat6 cables; ensured quality through documentation and drawings review.

Windstream Communications / Apex Systems August 2018 – September 2019

Troubleshooting Resolution Specialist

●Resolved client incidents involving T1, DS0, SD-WAN, and data services.

●Diagnosed and resolved transport, latency, jitter, packet loss, and call quality issues.

●Managed real-time support and changes for managed firewalls and SD-WAN.

●Utilized tools such as META switch, Cisco, ADTRAN CPE, Remedy, Orchestrator, and Layer 1–3 analysis platforms.

AT&T / Rithtec September 2016 – August 2018

Data Center Technician

●Installed and configured routers, servers, fiber optics, PDUs, and management cables.

●Programmed routers to communicate with servers; performed 24-hour burn-in testing.

●Repaired and overhauled electronic/electrical equipment; maintained accurate records.

Wells Fargo Bank Data Center / TEKSystems March 2015 – August 2016

Data Center Technician II

●Installed racks, cabinets, circuits, fibers, and network devices (Cisco, Dell, Oracle, EMC2).

●Supported IBM z/OS mainframe operations using TSO, OMEGAMON, and Control-M.

●Performed validation, wiring, and integration of enterprise-level infrastructure.

FairPoint Communications / Atla Telecom July 2014 – April 2015

CO/NOC Technician

●Monitored, troubleshot, and installed new circuits (HICAP, DSL, POTs).

●Worked with DMS250/100/10 switches and optical platforms (CN4200, OM5200).

●Built circuits with LEC/CLEC providers; resolved escalated trouble tickets.

Qwest Communications / NetVersant August 2011 – June 2014

Switch Technician

●Monitored and maintained DMS250 switches in central office and remote sites.

●Built/tested circuits, coordinated optimization, and integrated new services.

●Supported GSM/CDMA enhancements, broadband deployments, and drive testing.

●Managed AS400 and mainframe operations (TSO, OMEGAMON, Control-M).

TekSystems / Alta Telecom September 2009 – December 2010

AT&T Level II Installer

●Installed ironworks, cable racks, bays, and shelves; performed circuit testing and integration.

●Configured Cisco routers and Sun/IBM equipment; managed site-level augmentations.

Staley Communications January 2010 – August 2011

Cable Tester

●Installed IP voice/data cabling, routers, and network equipment in retail locations.

●Configured Cisco phones; built IDF racks and panels for new store installations.

Glotel May 2009 – October 2008

AT&T Level II Installer

●Built data center infrastructure (fiber, coax, timing, and power cables).

●Tested fiber optics and routers; ensured connectivity through end-to-end validation.

Universal AT&T Telecommunications January 2008 – October 2008

Sales Representative

●Marketed telecom services to SMB clients across the Southeast U.S.

●Prepared proposals, wrote quotes, and managed new customer accounts.

MPower Communications February 2000 – October 2007

Switch/Colo Technician

●Monitored and maintained DMS500 switches; performed T1/T3 testing.

●Supported 3G/UMTS/CDMA deployments, integration, and troubleshooting.

●Managed databases, fault management, and vendor coordination.

Qwest Communications August 1999 – January 2000

Switch Technician II

●Maintained DMS250 switches and transport circuits (DS0–DS3, ATM).

●Performed surveillance, maintenance, and installation of new circuit orders.

Butler Communications July 1998 – December 1999

Quality Auditor / Field Tester

●Conducted quality audits on installations; documented and reported findings.

●Tested OC3–OC48 circuits and Cisco routers with 24-72 hour T-Berd testing.

BTI Telecommunications June 1996 – November 1998

Field Technician

●Installed T1 and digital circuits; tested CSU/DSU configurations.

●Installed and maintained central office equipment and circuits.

Education

DeVry Institute of Technology – Chamblee, GA

Electronics, 1981–1983

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