Executive Assistant & Administrative Operations Lead

**** ********* ******, #** * New York, NY ***** * 646-***-**** * ***********@*****.***

PROFESSIONAL SUMMARY

Highly competent professional who can be trusted with even the most confidential projects. Experienced in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency. Self-starter and quick learner who always exceeds expectations. Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook, Publisher). Highlights

• HR – Hiring and Retention

• HR – Policies & Procedures

• HR – Conflict Resolution

• HR - Employee Relations & Diversity

• Management Consulting

• Project Management

• Process Improvements

• Team Building

• Program Development

• Facility Management

Accomplishments

Nominated for Producer of the Year

Recipient of the Nikki Hudson Award of Excellence in Playwriting Recipient of the Woman of Courage Award

PROFESSIONAL EXPERIENCE

ACLU (American Civil Liberties Union) 2022 – 2025

125 Broad Street

Special Assistant to the President of ACLU

Project Management – Managed special projects from inception to completion

Report directly to the President

Assisted the President in overseeing her day-to-day obligations

Managed professional calendar – including appointment scheduling, event planning, zoom and conference call facilitation, etc. for President

Managed travel logistics for the President who travels extensively both domestic and international

Assisted with facilitation of board related events, meetings, etc.

Created the President’s yearly reports to the Board of Directors

Created and monitored the completion of Conflict-of-Interest Forms, Pledges, etc.

Created and maintained the company’s organizational charts

Managed special projects i.e., cost-saving; revenue cycle; etc.

Served as a source of information for Board members

Liaison between the President & Executive Director’s office and internal and external entities

Worked on meeting logistics for ACLU board members

Corporate credit card reconciliation

Care For the Homeless 2016 – 2022

30 E. 33rd Street

Chief of Staff/Liaison to the Board of Directors/Project Manager

A member of the organization’s Executive Team

Project Management – Managed special projects from inception to completion

Reported directly to the President & CEO of an organization with a staff count of about 200

Assisted the President & CEO in overseeing the day-to-day operations of the organization LISA R. EVANS-GRAHAM

Assisted with creating the organization’s strategic plan and oversees its implementation and progress

Ensured executives directors, and other department heads are staying on task and effectively meeting the expectations of the President & CEO

Managed professional calendar – including appointment scheduling, event planning, zoom and conference call facilitation, etc. for President & CEO and other C-Suite level executives

Created and managed BoardEffect (Board of Directors software platform)

Trained Board members and senior staff on BoardEffect

Worked with President & CEO and Board Chair re: events, special projects, ongoing work

Created and managed yearly work schedule/calendar meetings for the Board of Directors

Created and coordinated monthly Board meetings and Committee meetings, including creating agendas, minutes, and Powerpoint presentations as well as handling all meeting logistics

Created/wrote monthly President & CEO reports to the Board

Created resolutions, contracts, policies, financial statements, etc. for approval and implementation

Communication generation i.e., letters, memos, etc.

Created and monitored the completion of Conflict-of-Interest Forms, Pledges, etc.

Created and maintained the company’s organizational charts

Managed special projects i.e., cost-saving; revenue cycle; etc.

Served as a source of information for Board members

Liaison between the President & CEO’s office and internal and external entities

Created and maintained a filing system for all corporate and confidential documentation

Worked closely with legal team in revision of corporate documents i.e. By Laws, etc.

Provided IT support

Video editing for Board of Directors software platform

Coordinated monthly senior staff meetings

Assisted finance department with audit documentation

HR – A member of DEI Taskforce addressing issues around diversity, equality & inclusion

HR – Employee Relations – creating and implementing practices that will foster a healthy work environment

Conducted research

1199 SEIU

310 West 43rd Street

Deputy Director (Human Resources & Operations) 2007 - 2015

Managed special projects

Developed and implemented the internal communication structure between 1199 SEIU, Greater New York Hospital Association and the Health Education Project

Created tracking device for financial structure

Managed financial structure (reimbursements, check vouchers, American Express payments, petty cash) and all other expenses related to HEP’s extension offices

Set-up and managed the HEP Extension offices (Brooklyn, Bronx, Manhattan, Queens, Westchester, Long Island) including coordinating the movement of resources between Healthcare Education Project headquarters office and external staff

Developed and implemented Human Resources policies and procedures.

Created employee handbook and kept it updated according to legal and benefit changes.

Supervised Payroll Coordinator and Administrative Staff

Conducted hiring process for staff/interns

Created job descriptions

Provided conflict resolution with organizers and union members

Maintained personnel records

Directed personnel training and labor relations activities

Responded to employee issues and questions in a timely manner

Liaison between 1199/HEP and NYS Elected Officials (Senators/Assembly Members); scheduling in-district and Albany visits, assigning leads, mobilizing thousands of members, creating materials, and attending such visits

Handled confidential material at the highest level

Coordinated the communication & logistics of internal and external meetings; produced material

Performed research, data collection, statistic compilation, document generation, marketing literature

Coordinated Clergy, Community and Political Outreach

Coordinated Special Projects such as Press Conferences (SCHIP/Cover New York), Joint Delegates Assembly, Lobby Day, etc./Event Planning

Cornell University

16 E. 34th Street, New York, New York

Program Manager – Diversity, Equity & Inclusion 2004 - 2006

Conducted extensive library/internet research including data collection, preparation, verification, analysis, and database management

Created diversity and human resources programs for fortune 500 companies and other organizations

Conducted employee training for Cornell employees

Conducted training for leaders of fortune 500 companies

Assisted with preliminary grant proposals

Assisted with creation of job descriptions, screening, interviewing and selection of administrative support staff

Conducted annual performance appraisals, monitored administrative assignments in the areas of registration, material development, customer service, program coordination and finance

Coordinated administrative needs of faculty re: payroll, office and classroom procedures, contracts, and scheduling changes

Composed and distributed minutes and follow-up; wrote correspondence; proofread and edited documents to ensure accuracy and consistency

Prepared annual reports

Created and monitored budget for Diversity Department

Coordinated event planning for all special events Executive Assistant/Personal Assistant to the Executive Director 2000 - 2004

Provided assistance to the Director who oversees the NYC Office and Cornell programs

Organized the Executive’s calendar including coordinating conference calls, meetings, and travel arrangements

Liaison between management and union staff during contract negotiations and other confidential matters

Provide conflict resolution strategies for union staff and management

Accounts payable/receivable

Wrote correspondence; proofread and edited documents to ensure accuracy and consistency

Database maintenance

Prioritized and delegated responsibilities to staff that reported to the Director

Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals

Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information

Acted as liaison and maintained open lines of communication among senior executives, board members, middle management, and administrative staff EDUCATION

CORNELL UNIVERSITY, Certificate in Human Resources, New York, New York CORNELL UNIVERSITY, Certificate in Management Studies, New York, New York CORNELL UNIVERSITY, Certificate in Diversity/EEO, New York, New York BRONX COMMUNITY COLLEGE, Associates Degree, Business ROBERT FIANCÉ BUSINESS INSTITUTE, New York, New York

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