IT Support & Network Maintenance Specialist

Miguel Martinez

Tampa, FL • 978-***-**** • ******************@*****.*** • LINKEDIN

Technical Support Network Setup & Maintenance Remote Desktop Support IT Asset Management Detail-oriented IT Assistant with a decade of experience providing technical support, managing hardware/software installations, and ensuring smooth day-to-day IT operations. Skilled in troubleshooting system issues, maintaining network infrastructure, and supporting end-users across departments. Proven ability to streamline processes, reduce downtime, and enhance user satisfaction through efficient problem- solving and proactive maintenance. Adept at working in fast-paced environments with a strong focus on security, reliability, and customer service. Collaborative team player known for working effectively with cross-functional teams to deliver timely IT solutions. CORE COMPETENCIES

• Hardware & Software Troubleshooting

• System Installation & Configuration

• Antivirus & Security Tools

• Backup & Recovery Solutions

• Cross-Functional Team Collaboration

• Strong Communication Skills

• Firewall Management

• Computer Networking

• Bilingual (English, Spanish)

• System Monitoring

• Hardware Diagnosis

• Data Analysis & Management

Technical Skills: Windows 7/10/11 macOS Windows Professional Microsoft Office Office 365 Admin Outlook OneDrive Google Drive QuickBooks Expandable (Parts & Vendors) Service Desk Plus Software Installation & Troubleshooting WORK EXPERIENCE

IT Assistant

Tampa Catholic HS 11/2021 – Present

• Provide day-to-day technical support by resolving hardware, software, and network issues submitted via the school’s online ticketing system, ensuring timely resolution and minimal disruption.

• Support and maintain the school’s IT infrastructure, including servers, Active Directory, firewalls (WatchGuard), switches, routers, and wireless systems (Ruckus), to improve overall network reliability and security.

• Administer user accounts and troubleshoot issues across key platforms, including Microsoft Office 365, Outlook, JAMF, Canvas (LMS), Rediker (SIS), x2VOL, and Mitel phone systems.

• Manage and maintain IT inventory, security camera systems, and networked printers/copiers; perform regular software updates and device maintenance across academic and administrative departments.

• Utilize tools like ManageEngine, CACTI, OpenNMS, and Wireshark to monitor network activity, analyze performance, and proactively address technical issues.

• Collaborate with the Director of IT on long-term tech planning, provide AV support for school events, assist teachers with classroom technology, and contribute to the Technology Committee. IT Support Technician (OPS)

University of South 08/2021 – 10/2021

• Delivered technical support for daily hardware and software issues reported through the online ticketing system, ensuring timely troubleshooting and resolution.

• Maintained and optimized the performance of computer systems across departments, including the installation, configuration, and removal of hardware and software.

• Managed IT assets, including inventory tracking, software licensing, and maintenance of security cameras, printers, phones, and kiosks across multiple locations.

• Supported faculty and staff with day-to-day technology needs, ensuring smooth operation of systems used in academic and administrative settings.

• Documented all IT-related tasks and repairs in the service ticketing system, providing detailed records for tracking and analysis. IT Manager

YWCA Northeastern Massachusetts 04/2016 – 05/2021

• Oversaw daily performance and maintenance of hardware and software systems across multiple locations, ensuring system reliability and optimal performance.

• Provided comprehensive technical support to on-site and remote staff, including onboarding new employees with PC setup, network access, email, key fobs, and software installation.

• Managed network infrastructure, security camera systems, multi-site phone systems, printers, and kiosks, contributing to secure and efficient IT operations.

• Planned and executed installations, upgrades, and decommissions of hardware/software; managed procurement of desktops/laptops tailored to departmental needs.

• Maintained IT inventory and software license compliance, ensuring accurate tracking and regulatory alignment.

• Led the successful transition from paper-based timesheets to a web-based time management system, improving operational efficiency. EDUCATION

Certificate in Computer Networking Northern Essex Community College, Haverhill, MA 05/2010

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