Sales Operations & Salesforce Reporting Manager

Petra Lewis-Glenn

Williamston, NJ ***** 856-***-**** ********@*****.*** LinkedIn

Highly motivated operations professional with 20+ years of diverse project management experience in real estate, government, nonprofit, and medical industries. Analytical leader utilizing Salesforce CRM to drive pipeline activity by collaborating with internal stakeholders, creating meaningful reports and dashboards to support Sales Management and to optimize business process improvement. Key skills include: Customer Relationship Management Sales Cloud Service Cloud Salesforce Dashboards Salesforce Reporting Tools Google Sheets/MS Excel Stakeholder Management Lifecycle Operations Communication Planning Business Process Analysis & Improvement Software Development EDUCATION & CERTIFICATIONS

The Sales Operations Certificate - Pathstream, Online 2022 Courses: Customer Relationship Management for Business, Applied Business Solutions with Salesforce Project Management Certificate - Rutgers University, Camden, NJ 2018 Master of Business Administration - Eastern University, St. Davids, PA 2006 Bachelor of Science, Business Administration - Peirce College, Philadelphia, PA 2004 RELEVANT EXPERIENCE

The Sales Operations Certificate - Pathstream, Online 10/2022

● Built reports, charts, and dashboards to communicate relevant information about the sales process to stakeholders and executives.

● Imported data into Salesforce and managed communication with contacts.

● Evaluated and mapped a business process and identified areas for improvement.

● Used data analysis tools and spreadsheet to identify and quantify challenges within a business process.

● Communicated insights and made data-backed recommendations for how to improve a business process. E-Commerce Logistics Leader - Amazon, West Deptford, NJ 02/2021 - Present

● Monitoring customer products on Amazon’s website for ecommerce purchase, sustaining customer satisfaction and consistently exceeding daily goals.

● Training 10 employees to uphold the Amazon company policy during onboarding, resulting in 100% retention and 100% of employees meeting daily performance goals.

● Manage the warehouse operations of millions of products for an average of 95% on-time delivery rate. Owner - Realty on the Moon, Williamstown, NJ 02/2000 - Present

● Actively analyze the country wide real estate market to purchase and manage 8 residential properties projects with a networth of $2M.

● Plan, design, and executing $100K in property upgrades to include a total demolish and rehab of 2 25,000 square foot residential properties.

● Create email marketing campaigns to attract tenants for 4 rental properties. Business Consultant & Program Manager - Optimize Manpower, Newark, DE 01/2020 - 03/2022

● Managed $486M in grants including DHS NJ State, COVID-19 PPE, American Rescue Plan

● Administered $200M in grants from the Economic Development Authority for COVID-19 Business programs.

● Implemented a $1M software implementation project for a pharmacy, meeting deliverables on time for a successful launch

Project Manager - AccuHealth USA, LLC, Mullica Hill, NJ 07/2019 - 12/2019

● Consulted for over 20 global projects from kickoff to launch, including establishing compliant, operational workflows and standard operating procedures for IT and healthcare businesses.

● Served as the primary point of contact for project-related requests, resulting in predicting, identifying and resolving risks and problems in a timely and efficient manner.

● Managed a team of 4 to monitor the quality and automation accuracy of telehealth software. Executive Director - HAVEN Women, Philadelphia, PA 07/2018 - 07/2019

● Led the Board of Directors for the 1st women’s veteran shelter in Philadelphia ensuring policies created and operating standards met federal and state guidelines.

● Exceeded the annual fundraising goal of $100K by cultivating new donors and managing donor relationships.

● Collaborated with the Board of Directors to ensure that the organizational operations met the goal and mission of the organization.

● Coordinated project teams to create print marketing materials and a website. Operations Manager - QTC Medical Services, Philadelphia, PA 06/2011 - 07/2018

● Coordinated vendors throughout the contact development period for IT and operations contracts, leading to $200 in annual savings.

● Liaison between medical affairs, client, providers, and the business development team.

● Oversaw and trained a team of 25 specialists in the claims processing call center that served all time zones with an average of 3,850 calls weekly and achieving time to answer within 10 seconds or less 90% of the time.

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