2026 Resume
Resume:
Education **** Bachelor’s Degree
Berkeley College Larry L. Luing School of Business Award, 201*-****-**** Associates Degree
NICOLE BERRY
***************@*****.***
West Melbourne, FL
Experience
Provided personalized service to over 50+ guests nightly, monitoring dining room flow to prioritize urgent food delivery, resulting in a 98% positive guest feedback rating regarding service speed. Mastered fast-paced service in a high-volume restaurant, managing a full service bar and 12-table stations while maintaining accuracy and quality.
Boosted beverage and dessert sales through proactive upselling and detailed menu knowledge, building a loyal clientele base through personalized recommendations.
Designed event-specific signature drinks for high-profile private bookings, holidays, catered, and themed events. Cultivated repeat business by building rapport with regulars, resolving guest complaints swiftly and professionally, turning negative experiences into loyal repeat patrons, escalating to senior management only when necessary to ensure a positive experience. Collaborated with back-of-house (BOH) staff to ensure accurate dietary adjustment handling and smooth service flow safeguarding any and all with confirmed food allergies.
Managed food trays effectively, navigating busy dining rooms, and maintaining high safety standards. Utilized Clover POS system to expedite order entry, reducing ticket times. Oversaw daily operations, including opening/closing procedures, cash handling up to $5K, and secure deposit drops. Maintained impeccable, clean dining areas and adhered to all health and safety food regulations. Completed daily side-work and inventory restocking duties prior to, during and after shift-end. Conducted daily, weekly, and monthly inventory counts for food, beverage, and supplies to ensure accurate tracking. Held daily pre-shift meetings to communicate specials, operational goals, and VIP customer requirements for private parties or scheduled events/holidays.
The Old Canal Inn Restaurant & Bar, Nutley NJ
Aug 2017 - Feb 2026
Assistant Manager
Customer Service and Logistics Specialist (temp.)
Accurately and efficiently processed registration forms and renewals for new and existing students into internal database with itemized invoicing for each order received over the phone, email or fax. Provided administrative support, pre-packaging of orders, restocking, filing, and data entry. Contacted clients and vendors via email using internal shipping software and logistics platforms, streamlining order processing and tracking updates.
Sorted graded papers and re-take answer sheets while entering data into system for end-of-day print and ship demonstrating attention to detail in handling sensitive information Packed and manually sorted multiple sets of ordered educational materials simultaneously, meeting tight deadlines without compromising quality.
Completed credit card batch-out report at the end of day to ensure finances are accurate for daily charges. Property Management (temp.)
Coordinated seamless temporary relocations for tenants needing hotel stays during apartment renovations, managing all logistics from booking to move-out.
Liaised with hotel staff, property managers, and maintenance teams to secure suitable accommodations, ensuring resident needs (e.g., pet-friendly, accessibility) were met.
Managed multiple tenant cases concurrently, tracking progress and resolving issues swiftly to minimize disruption and maintain high satisfaction.
Provided empathetic, personalized support and clear communication to tenants, addressing concerns and building trust during stressful transitions.
Streamlined the temporary housing process, reducing move-in/out complexities and improving overall resident experience. Arranged logistical support for tenants, including coordinating movers or storage for essential belongings during their hotel stay. Maintained detailed records and utilized CRM/relocation software to track assignments, expenses, and compliance with company policies.
Collaborated with contractors and property management to align hotel stays with renovation timelines, ensuring efficient project flow.
Robert Half Staffing Agency, NJ
Sept 2023 - Feb 2026
Customer Service and Logistics Specialist, Hybrid (temp.) Responded to customer inquiries via email, phone, and chat, maintaining a high satisfaction rate and reducing response time. Resolved customer complaints and issues promptly, resulting in a decrease in escalated cases and improved customer retention. Maintained a high level of accuracy while managing repetitive data and detailed information. Processed orders, returns, and exchanges efficiently, achieving a high accuracy rate and reduced processing time. Collaborated with cross-functional teams to streamline processes and improve overall customer experience with proactive outreach and relationship-building initiatives.
Shipped sample orders via USPS, FedEx and UPS to perspective teams to ensure product quality and feedback on imported items forecasted in projected sales.
Coordinated shipments for replacement orders on case by case basis per company policy to ensure customer satisfaction due to product defect or reported delivery issues.
Retail Customer Service Call Center, Hybrid (seasonal) Cultivated and nurtured relationships with new and existing clients, resulting in an increase in client retention and growth in revenue. Efficiently managed a high volume of 80+ inbound calls daily, resolving billing disputes, processing refunds, and updating account records rates.
Consistently met or exceeded key performance indicators (KPIs), including average handle time (AHT) and first-call resolution (FCR) leading to an increase in sales using product knowledge and style assistance. Participated in regular product and HR compliance training to maintain knowledge of changes in department policies, procedures, and products being offered.
Acted as a liaison between the repair shop and customers to ensure clear communication, updates on repair status and timely completion for most accurate return delivery.
Presented alternative solutions to dissatisfied clients, leading to a high retention rate increase and positive feedback on conflict resolution strategies.
Analyzed client data to identify trends and opportunities, developing and implementing loyalty strategies that boosted customer retention.
Coordinated with various departments to address complex inquiries, resolve issues efficiently, and provide timely updates on products and orders to clients.
NICOLE BERRY
***************@*****.***
West Melbourne, FL
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