E-commerce Catalogue & Operations Specialist
Resume:
RAJ KUMAR JHA
E-commerce Operations Executive with 6+ years of experience in catalogue
management, product listing optimization, and backend operations. Proven ability to manage high-volume SKUs, improve catalogue accuracy, and streamline workflows.
Work Experience
Catalogue Executive, Ourshopee India Pvt. Ltd. Gurugram Sep 2025 – Till date
• Managed end-to-end catalogue operations including SKU creation and optimization
• Improved product discoverability via SEO and category mapping
• Maintained 99%+ catalogue accuracy and reduced errors Customer Care Support & Operations Executive, HawkMartech LLP
Feb 2023 – Aug 2025
• Managed high-volume customer queries across channels
• Supported order processing and issue resolution
• Improved service workflows and response accuracy Sales Executive, HDB Financial Services Ltd.
Dec 2020 – Dec 2021
• Lead generation and conversion
• Achieved monthly targets
Sales Executive, Paisabazaar Marketing & Consulting Pvt. Ltd. Mar 2019 – Aug 2019
• Customer onboarding and product promotion
• Delivered consistent performance
Educational Background
Bachelor of Arts
2016 – 2019
Higher Secondary – Arts (2013 – 2014)
Secondary School – CBSE (2011 – 2012)
Contact
*******@*****.***
Skills
• Catalogue Management Systems
(CMS)
• Shopify
• Product Listing Optimization & SKU
Management
• Inventory & Order Processing Systems
• OMS
• SEO Basics
• Excel
• Reporting & Analysis
• Vendor Coordination
Languages
• Hindi
• English
Additional
• Strong catalogue accuracy focus
• Experience in high-volume
e-commerce operations
Acknowledgment
I hereby declare that the information
provided above is true and accurate to
the best of my knowledge.
Contact this candidate