Experienced Office Manager/Administrative Professional

DENISE ANDERSON

202-***-**** home #

202-***-**** cell #

*************@*******.***

PROSSEIONAL SUMMARY

Experienced Office Manager, Accounting Clerk, Administrative/Executive Assistant and Receptionist with over 25 years’ of experience. Providing Excellent Administrative Support. Serve as primary contact for and liaison between managers, personnel, clients and vendors. Problem solver with a high level of confidentiality.

I am very capable of performing to the highest level needed. I have a great personality and am a people person. If you hire me you will get a hard worker, friendly and attention to detail employee!

Work history

Marwood Group – Office Manager/Receptionist/Executive Assistant

(May 2006 – Retired/September 2019) Home Ofc. Phone # 212-***-**** – DC Ofc. Where I Worked # 202-***-****

Greet guest, answer, screen and route phones calls.Sortand distribute mail, receive and send out courier request, order all office/kitchen supplies. Order stationary and business cardsfor the DC, NY and London offices.

Responsible for the up keep of printers, computers, copiers, phone system and office maintenance.

Refill postage meter and prepare monthly copier report.

Responsible for petty cash keeping detailed records for reimbursement on a monthly basis.

Make sure all new staff and interns work area or office is set up and they have what they need prior to starting including keys, business cards, etc.

Make sure HR receives new staff paperwork.

Manage a variety of staff complex calendars, meetings, appointments, and schedules.

Prepare, coordinate and schedule international and domestic travel and itineraries. Put travel/hotel on staff calendars.

Prepare staff expense reports for reimbursement, process invoices, and draft financial reports.

Make sure the common areas, kitchen and conference rooms are clean and in order at all times.

Set up the conference rooms for meetings and order food if needed.

Provide administrative support to the Senior Managing Director.

In 2010 we expanded our office and I was in charge of the expansion over seeing every aspect. Working with the contractor, painters, cube installers, office build out, carpet laying, installation of phone/data lines, ordered furniture, etc. The project was completed on time.

Proficient in Microsoft Office

Perform other duties as needed.

Decatur House Museum – Office Manager/Accounts Payable &Receivable Clerk also Assistant to the Executive Director

(August 2002 – May 2006)

Process all incoming and outgoing invoices for payment including writing checks for the Directors signature using account codes.

Prepare a report once a week accounting for all monies received via donations, membership, museum shop sales, special events and gifts.

Made weekly bank deposits also petty cash keeping detailed records for reimbursement.

Made sure all new staff filled out the appropriate paperwork and sent it to the home office in a timely manner for payroll purposes. Collect and prepared time sheets for hourly staff.

Back up for answering incoming phone calls, managed the receptionist, equipment, ordered office supplies, filled postage meter, pick up/sort and deliver mail.

Kept membership information in the data base up to date making changes when needed and entering donation information. Prepare new member letters, renewals and thank you letters for the Directors signature as well as membership cards and prepared a file for each member.

Coordinated all bulk mailings: newsletters, invitations to events and save the date cards.

Maintain Board and Honorary Board information files. Prepared board briefing books for the board meetings. Attended all board meetings taking minutes and preparing them for review by the director and then sending them to the members once approved.

Assist with special events and programs which involved taking all RSVP, greeting guest, supervising staff and working the registration desk.

As Assistant to the Director first of all confidentiality was a must, screened all callsand prepared/coded all expense reports. Proof-read about 75% of outgoing correspondence for grammar, punctuation, spelling, etc. before it went out and was point of contact for the board and honorary board when the director was away.

Performed other duties under the direction of the Director and assisted staff when needed.

International Association of Convention & Visitor Bureaus – Receptionist/Office Manager (1997 – 2002)

NOTE: Originally hired as a Receptionist in 1997 and then promoted to Office Manager in 1999

Aside from what a receptionist or office manager are hired to do I was totally responsible for organizing the office move in 2000 including selecting the moving company, movingthe phone system, office equipment,7 tenant offices, staff work stations and the general office. I supervised the movers and I have to say I am proud of the job I did and so was the staff!

I am proficient in office technology software programs: Word, Excel and the Internet. Very little PowerPoint experience but am willing to learn or take classes.

Excellent at calendar management.

I can operate standard office equipment.

I can also operate just about any phone system.

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