Aspiring IT Technician with Key Certifications

GAGE KARN

Jackson, MI 517-***-**** **********@*****.***

Entry-level IT professional transitioning into Information Technology with hands-on training in technical support, systems administration, networking, cybersecurity fundamentals, and cloud technologies through a Comprehensive Information Technology Security Administration Program. Certified in CompTIA A+, Linux Essentials, Microsoft Azure AZ-900, and AI-900, with practical experience supporting hardware, operating systems, networking concepts, and cloud environments. Brings strong troubleshooting ability, technical adaptability, and customer-facing problem-solving skills developed in fast-paced operational roles.

TECHNICAL SKILLS

Tier I Technical Troubleshooting & Support Ticketing Systems System & Network Fundamentals Process Improvement & Root Cause Analysis Team Leadership & Collaboration Customer & End-user Support Data Analysis & Documentation Training Development Clear Communication Cross-functional Coordination Adaptable to fast-paced Technical Environments Excellent Problem-solving Interpersonal Communication Skills Active Directory Linux Customer Issue Resolution Analytical Thinking Inventory Control Adaptability Safety Awareness Coachable Motivated Management

Operating Systems: Windows 7/8/10, Mac OS X, iOS, Ubuntu, Red Hat, Fedora, Mint Linux

Hardware Support: PC Assembly/Disassembly, RAM, Hard Drives, Motherboards, NICs, Processors, Mobile Devices

Networking: TCP/IP, DNS, DHCP, Wi-Fi, SOHO, VLANs, Switching, Routing, CIDR, IP Addressing

Security: Malware Detection, Firewalls, IPS/IDS, Threat Mitigation, Physical & Logical Security

Cloud & Virtualization: Microsoft Azure VM, Blob Storage, Cloud Computing, Virtualization

Technical Support: Hardware/Software Troubleshooting, System Imaging, Configuration, Bash, File Management

EXPERIENCE

Information Technology (Hands-on Training) MyComputerCareer Nov 2025 – Jun 2026

Diagnosing and resolving hardware and software issues

Applying networking and cybersecurity fundamentals to mitigate threats

Supporting Windows and Linux operating systems

Linux file management, permissions, Bash commands, and system navigation

Subnetting, IP addressing, VLANs, switching, and routing protocols

Azure cloud computing services including virtual machines and storage

Exposure to scripting, virtualization, and multi-platform environments

Sales Manager AutoZone Jackson, MI Aug 2024 - Present

Advanced from entry-level role to management within three months through strong performance and rapid skill acquisition

Oversee daily shift operations, coordinating staff workflow and customer service activities

Train new employees on systems, procedures, and product identification processes

Assist customers in selecting correct automotive parts based on technical requirements

Execute planogram resets and maintain inventory organization standards

Manage cash handling and register balancing with accuracy

Crew Member McDonald’s Jackson, MI Feb 2024 – Aug 2024

Prepared customer orders in high-volume environment with focus on speed and accuracy

Restocked inventory and maintained organized workstations across shifts

Supported team efficiency during peak operational periods

Crew Member Taco Bell Tecumseh, MI May 2022 – Feb 2023

Managed food preparation and front-line customer service responsibilities

Processed cash transactions accurately in fast-paced drive-thru operations

Maintained productivity while balancing multiple concurrent tasks

EDUCATION & CERTIFICATIONS

TECHNICAL DIPLOMA, Information Technology Security & Administration MyComputerCareer Jun 2026

Certified: CompTIA A+ Microsoft Azure AI Fundamentals (AZ-900) (AI-900) Linux OSHA Certified Food Safety Certification

High School Diploma Lenawee Christian School Adrian, MI 2022

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