Customer Service & Administrative Support Specialist

Erica Lopez Valencia

**** * **** *** #****, Phoenix, AZ 85051

602-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer Service and Administrative Support professional with experience in high-volume call handling, payment processing, office coordination, and issue resolution. Strong communication, accuracy, and follow-through with a proven record of delivering excellent customer experiences across retail, administrative, and service environments. Fast learner with reliability, professionalism, and strong organizational skills.

CORE SKILLS

• Customer Service & Support

• Call Center Operations

• Issue Resolution & Follow-Up

• Payment Processing & Refunds

• Cash Handling & Money Services

• Outbound & Inbound Communication

• Recordkeeping & Data Entry

• Document & File Management

• Office Administration

• Inventory & Supplies Coordination

• Problem Solving & Conflict Resolution

TECHNICAL SKILLS

• Microsoft Office (Word, Excel, Outlook)

• Google Workspace (Docs, Sheets, Gmail)

• CRM & Call Handling Systems (general)

• POS Systems & Register Operations

• Data Entry Software

• Multi-Line Phone Systems

• Email & Ticketing Platforms

• Basic Database Navigation

PROFESSIONAL EXPERIENCE

Walmart – Business Center Associate Phoenix, AZ Jan 2013 – Sep 2017

• Provided customer service related to payments, money orders, bill processing, and refunds.

• Handled high-volume customer traffic with accuracy and attention to detail.

• Researched and resolved inquiries to ensure customer satisfaction.

• Assisted customers with product and service selection, including financial services. Mountain Gate Mobile Home Park – Administrative Assistant Phoenix, AZ Apr 2004 – Aug 2005

• Managed daily office operations including opening/closing procedures.

• Answered phones, maintained customer records, and organized files and reports.

• Collected rent payments, prepared bank deposits, and tracked inventory.

• Provided high-quality customer service using professional communication techniques. Adecco Staffing – Administrative Assistant Mesa, AZ Jan 2004 – Mar 2004

• Organized and retrieved corporate records and documents.

• Prepared written responses to correspondence and supported office operations.

• Performed general clerical duties including filing, data entry, and document management. Staffing Solutions – Customer Service Representative Tempe, AZ Jan 2000 – Jul 2000

• Assisted Chevrolet vehicle owners with roadside service requests such as lockouts, fuel delivery, tire changes, and towing.

• Collected required customer data and dispatched service providers promptly and accurately. Fry’s Food & Drug Store – Customer Service Representative Chandler, AZ Apr 1996 – Aug 1998

• Delivered customer service for payments, refunds, and money services including Western Union, money orders, and lottery.

• Handled cash transactions and register operations with accuracy.

• Processed fax services, answered phones, and supported inventory and front-end operations. EDUCATION

G.E.D., Willis Junior High, Chandler, AZ Jan 1999

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