Healthcare Administration & Admissions Leadership
Resume:
SJ SHAWNETTE JOHNSON
215-***-**** ********@*****.***
HEALTHCARE ADMINISTRATION CUSTOMER SERVICE/ DIRECT CARE SUPPORT/CUSTOMER
CARE
OBJECTIVE
Well established professionals able to provide
administrative support to clients/customers in the health care field. Through excellent people skills, dedicated work ethic,
flexibility and stress handling skills I can complete administrative duties and build client relations.
EXPERIENCE
Cheltenham Nursing and Rehabilitation Center
Philadelphia,
June 18, 2024- Current
Director of Admissions
oCoordinate with hospitals and other Health care networks such as home care agencies, subacute rehab centers, adult personal care or group homes and Primary Care Physicians to retrieve admissions for Long-Term care or Rehabilitation Services
oWork with systems such as NaviHealth, NaviNet, All Scripts, Ensocare, Aidin, Census Pro and PROMISe to assist with admissions process
oCreated Marketing plan to develop partnership opportunities
oEngaging families in understanding the benefits and resources available for patients in need of Long-term Care
PHMC
January 7,2023-June 30,2023 Medical Receptionist
o. Operated multi-functional switchboard
oManaged clinic operations to ensure limited wait times
o. Scheduled initial and follow up appointment
o Obtained prior authorizations
o Insurance verification
o Explained insurance benefits to patients
o Customer service
Deer Meadows Rehabilitation Center
Admissions/Marketing Coordinator
Oct 2020 – January 7,2023
o Clinically/financially accept referrals
o Obtained prior authorizations
o Insurance verification
o Explained benefits
o Customer service
o Proficient in Epic, Navinet, Allscripts, Navihealth, Point Click Care, Avility, and Microsoft platforms
Receptionist Septa 2017-2020
o Operated Screened all telephone calls and directed calls appropriate staff members
o Spoke with customers and gained a better understanding of their needs and offered workable solutions
o Received, logged, and distributed incoming mail to recruitment staff
o Performs miscellaneous, clerical, and filing duties as required and other duties as assigned
o Used knowledge of company services and policies to assist callers with inquiries, complaints, or problems
HARD SKILLS
Computer Literate
Effective Marketing Strategies
Proficiency in Microsoft office Suite
Ability to provide efficient work while maintaining deadlines
SOFT SKILLS
Communication
Team Oriented with the ability to operate independently
Problem Solver
Time Management Skills
References Available upon request
Contact this candidate