Recruiting & Talent Acquisition Specialist

Recruiting Talent Acquisition Account Executive

Michelle Owens

**** ******** ***** ****, ****, NC 27502

Phone: 919-***-****

Email: ********.*****@**.***

Linkedin Profile: https://www.linkedin.com/in/michelleowens77/ Education

Virginia Polytechnic Institute (Virginia Tech)

Bachelor of Science, Major in Marketing Education

Graduated: December 1999

Software & Tools

Five9 (Administrator & Agent) Microsoft Office Apple (Pages, Keynote, Sheets) Google Workspace Salesforce (SFDC) 8x8 eProcessing SignNow GoTo Meeting JoinMe Smokeball Hubspot Wizehire Linkedin Recruiter Smokeball ADP Corenexa

Professional Experience

Triangle Divorce Lawyers

Human Resources & Office Coordinator

October 2025 – June 2026

• Source and recruit talent based on business needs including administrative, customer service, intake & sales staff, paralegals, attorneys, etc

• Interview candidates to highlight their strengths, experiences and employment priorities

• Complete in-depth reference calls for candidates moving forward in the hiring process

• Prepare and present offers to candidates

• Vendor management: Vetted vendors and was the point of contact for HR vendors

• Designed and lead 30 / 60 / 90 day reviews as well as 6 month and annual reviews

• Updated and maintained employee handbook

• Conducted orientation for new hire employees

• Designed and maintained Employee Portal & Training Portals for all company wide departments

• Coached employees who were under performing to get them back on track resulting in an increase in business revenue

Client Care Specialist / Marketing

February 2025 – October 2025

• Conduct proactive outreach to prior and lost clients, averaging 20–40+ calls per day.

• Drive client re-engagement and retention through empathetic communication.

• Attend 2 networking events a week

• Represent the firm through weekly networking events and 1:1s across Cary, Apex, Holly Springs, and Fuquay.

• Contribute to marketing by posting consistent, branded LinkedIn content weekly. AppleOne Employment Services — Account Executive

May 2023 – February 2025

• Recruited and placed candidates across legal, administrative, and sales teams.

• Conducted 8–10 weekly interviews, screening candidates for skill fit and cultural alignment.

• Completed reference check calls for candidates

• Led client discovery calls and documented activity in CRM to support staffing strategy.

• Trained, onboarded, and coached new hires; shadowed team members to support ramp-up.

• Recognized as #1 Account Executive in district (July 2024); generated $171K+ in annual revenue.

• Attended conferences and networking events to expand business relationships. Impact Staffing Group — Staffing Business Development Manager September 2021 – April 2023

• Recruited, screened, and interviewed candidates for client placements.

• Delivered client presentations on employee engagement, retention, and onboarding strategies.

• Led networking and community outreach to support business development.

• Conducted onboarding sessions with new clients to align staffing solutions with business needs.

Grayter Business Solutions — Lead Trainer Account Manager Business Development

July 2015 – August 2021

• Developed and implemented comprehensive onboarding curriculum for technical, sales, and customer service roles.

• Conducted live virtual training sessions and provided final readiness sign-off for new hires.

• Collaborated with client corporate teams to refine objection handling scripts and QA processes.

• Mentored and coached team members post-training using productivity metrics and call monitoring.

• Served as the primary client contact; led onboarding and training for new clients.

• Coordinated internal policies and procedures to meet evolving client goals. Brain Balance Achievement Centers — Team Leader Trainer Tech Support 2012 – July 2015

• Recruited and trained consultants; developed onboarding webinars and training videos.

• Delivered Salesforce and call center training, including live role-play scenarios.

• Provided technical support and system training on Salesforce and Five9; built custom reports.

• Mentored consultants and supported them through complex parent interactions.

• Acted as IVR and call workflow administrator, managing call queues and troubleshooting issues.

Volunteer & Leadership Experience

City Club Raleigh

Membership Committee (2021 – 2024)

Leads One Member (2021 – 2025)

Business Council Member (2021 – 2024)

Launch Apex — General Board Member (2019 – 2020)

Women in Networking – Apex Chapter — President (2019 – 2020)

• Led weekly meetings, recruited members, and facilitated conflict resolution. Apex Chamber of Commerce — Ambassador & Chair, Business Education Committee

(2019 – Present)

• Planned and presented professional development events for local businesses.

Contact this candidate