Emerging Nursing Student with Strong Customer Service Experience

Maryanna Martinez Govea

Phoenix, AZ ***** +1-559-***-**** **********@******.***

Professional Summary

Skilled Retail Sales Associate with 3 years of experience in customer service and sales within fast-paced environments. Demonstrates expertise in product knowledge and effective communication, ensuring positive shopping experiences. Proven ability to collaborate with team members and maintain operational efficiency. Currently pursuing a nursing degree, bringing strong problem-solving skills and bilingual communication to enhance customer interactions. Work Experience

Retail Sales Associate

COBBLESTONE AUTO SPA Scottsdale, AZ

October 2025 to April 2026

Retail store associate helping customers and making sure their needs were met. Office Clerk

AMD Logistics Tulare, CA

January 2025 to August 2025

• Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization

• Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients

• Maintained inventory of office supplies and placed orders as needed to ensure smooth operations Retail Sales Associate

Aeropostale Tulare, CA

October 2023 to August 2025

• Provided exceptional customer service, ensuring a positive shopping experience for all customers

• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions

• Provided exceptional customer service, ensuring a positive shopping experience for all customers

• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions

• Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift

• Processed returns/exchanges efficiently according to company policies

• Demonstrated proficiency in operating point-of-sale systems for efficient checkout process Smoothie Maker

Jamba Juice Phoenix, AZ

August 2024 to December 2024

• Prepared and served a variety of fresh smoothies, juices, and other beverages to customers in a fast-paced environment

• Provided exceptional customer service by greeting customers, taking orders, and ensuring accuracy in order preparation

• Maintained cleanliness and organization of the smoothie bar area, including equipment sanitization and restocking ingredients

• Created custom smoothie recipes based on customer preferences and dietary restrictions

• Collaborated with team members to ensure efficient workflow during peak hours while maintaining quality standards Education

Nursing (College)

Grand Canyon University Phoenix, AZ

August 2024 to Present

High school diploma

Tulare Union High School Tulare, CA

August 2020 to June 2024

Upper secondary education

Skills

Client interaction via phone calls Greeting customers Retail Sales Appointment scheduling Cash Handling Phone communication Front desk Technical Proficiency Attention to detail Computer operation Customer communication Data entry Bookkeeping Cash register English Google Docs Merchandising Financial record maintenance Teamwork Bilingual Visual merchandising Productivity software Driving Phone and Email etiquette Achieving sales targets Maintaining an organized workspace Communication skills Phone etiquette Merchandising display arrangement Sales Microsoft Outlook Customer service Problem Solving Skills Clean workspace maintenance Math Microsoft Word Retail math QuickBooks Invoice processing Positive Reinforcement Methods Filing Microsoft Excel Organizational skills Languages

Spanish - Native

English - Native

Certifications and Licenses

Driver's License

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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