Financial Operations & Billing Specialist

Zubaidah Adam Financial Professional

Cell: *** - 753 2383 *******@*******.***

Accounts Payable ~ Accounts Receivable ~ Full Charge Bookkeeper ~ Collection

Financial professional with over 10 years of experience in bookkeeping, accounts payable/receivable, medical billing, collection and case management. Strong dedication to detail, accuracy, and timeliness. Solid knowledge of accounts receivable, accounts payable and medical billing (Medical and Work comp). Highly analytical, persistent, excellent communicator, often able to obtain reimbursement approvals when others have failed. Exemplary communication skills and excel in demanding environments.

Areas of Expertise include:

Accounts Receivable/Payable

Cash Applications, Lockbox

UltiPro/ADP/Net Suite

e-Billing, Google Sheets, PO

Accruals, depreciation

BTB Billing/Google Sheet

General Ledgers, Financial Statement

Peachtree, Oracle, JDE, SAP/ERP

Timesheet, Sales commission, bonus

Month’s end closing, Report

Admin Support, Customer Service

Pivot tables, VLOOKUP

Excel/Words

QuickBooks

Stripe

Reconciliation

Collection

W9, 1099

Experience & Notable Contributions

ALLIED UNIVERSAL Pennsylvania March 2026 – April 2026

Billing consultant – Short Contract

This fully remote and short contract position role is to reconcile and fix invoices that are outstanding. They had run into complications due to outsourcing their billing team to India. Performing data analysis, collaborating with fast pace operational departments in cutting edge securities services to produce monthly invoices from 2023.

●Review aging to verify all missing invoices.

●Verify data from Lifetime and google sheet entry to match PO and contract terms.

●Analyze all cases for accuracy, eligibility, compliance, and adherence to internal procedures.

●Emailing and electronically billed invoices via client identified billing systems.

●Collaborate with internal team via shared folder, provide timely updates, and respond to all enquiries effectively.

●Provide customer service related to enquiries by providing billing records and documentation.

SALON CENTRIC Clearwater - FL December 2024 – February 2026

Credit Processing specialist - Contract

This hybrid position plays a vital role in maintaining positive customer relationships and ensuring the financial health of the company. Meticulously reviewing cases while ensuring compliance with establishing guidelines to ensure minimal financial risk and contributing to Accounts Receivable goals.

●Gather and verify all supporting documentation for accuracy and completeness.

●Analyze all cases for accuracy, eligibility, compliance, and adherence to internal procedures.

●Utilize SAP and Sales Force for credit management, account receivable and financial reporting.

●Proactively identifying established criteria to determine approval or denial on credit requests.

●Collaborate with internal team, provide timely updates, and respond to all enquiries effectively.

●Prepare and submit compliant cases for appropriate level authorization for credit issuance.

●Cross Functional Collaboration with various departments to ensure seamless resolution.

●Participating in meetings and providing data-driven insight with internal and external stakeholders

DIVERSIFIED MANAGEMENT Tampa - FL August 2023 to May 2024

Billing/accounting specialist

This hybrid position provides support to activities within the Finance department with specific responsibility for processing while collaborating with fast pace operational departments in multiple industries, spread across different geographies.

●Coordinates and processes invoices per contract and guidelines via email, customer portal or multiple websites.

●Analyze, review and verify cost calculations according to time & material, Fixed Price or Cost-Plus.

●Leverage advanced Excel functions including Pivot Tables and VLOOKUP for date analysis and reconciliation.

●Reviews and verifies accuracy of billing with all supporting documentation.

●Daily review of bank accounts, process daily deposit, lockbox, and different payment methods.

●Reconcile billing records and address any variances between invoiced amount and payment received.

●Research and resolves valid or authorized deductions by adjusting entry/credit memo.

●Clarifies any questionable invoice items, prices, contract or account executive entry in google sheet.

●Proactively follow-up on the collection efforts to ensure payment received timely.

●Prepare accrual and month end closing

●Generate Monthly Report on each account for internal analysis and review by management.

●Respond and provide resolution for internal and external inquiries.

●Participate in new operational improvement training for changes in billing processes and compliances.

CHEPS Tampa - FL August 2022 to July 2023

DATA QUALITY SPECIALIST - Contract

This remote team environment, contract position role is to develop procedures to enhance accuracy and integrity of organizational data for real time inventory. Performing data analysis, collaborating with database developers to enhance data collection and storage procedures, to produce weekly, biweekly, monthly invoices. Managed project resource to meet agreed deadline and stakeholder expectations.

●Manage data governance, data quality and documentation of data assets.

●Collects, stores data on sales numbers and research, logistics, linguistics, or others’ behaviors.

●Processing, cleansing, and verifying the real time inventory in warehouses, in transit, market and farm.

●Identifying data cleansing activities which enable process capabilities on missing items.

●Clean location data to complete track and trace initiatives

●Accountable for running data gathering and producing high volume invoices and inventory.

●Detail documentation of data assets definitions flows and processes interactions.

●Measuring, reporting, payment performances analysis and credit limit.

●Conducts data cleansing activities and performing authorized adjusting entry and credit memo.

●Produce monthly aging report and collections follow-up.

●Month End report.

IFCO Tampa - FL June 2021 to August 2022

Accounting generalist - Contract

This contract position is set up effectively in a remote team environment for the producer, packaging, and supply chain management industries. Provides support to activities within the Finance department with specific responsibility for processing while supporting other team members and inter department, recording, updating, collecting, and reconciling A/R information.

●Collections, cash application, lockbox/incoming cash analysis, return review and credit memo.

●Reconciliations, credit limit and payment performance analysis.

●Sales Force, Payment performance analysis and credit limit.

●Demonstrates persistence and overcomes obstacles in maintaining data accuracy and thoroughness.

●Understand business implications of decisions; displays orientation to profitability.

●Balances team and individual responsibilities contribute to building a positive team spirit.

●Responds promptly to customer needs and account manager; participates in meeting.

●Meet tight deadlines while being flexible and resourceful in maintaining process integrity and data accuracy.

●Self-directed, able to work independently and committed to long hours of work to reach goal.

CHS AMERICA Clearwater - FL Feb 2021 to May 2021

Accounting payables specialist – Temp

Temporary position for a staff that got infected by Covid. Performs a variety of general accounting support tasks in an accounting department which manages and processes high volumes of invoice payments for multiple entities. Deadline oriented; requires critical time management skills in order to independently prioritize tasks in order to meet staggered deadlines.

●Examine accounting records, including billing invoices and other financial reports to assess accuracy, completeness and conformance to standards defined within the department.

●Ensuring proper authorizations and approvals.

●Appropriately coding and allocating expenses among entities, process payment, update and maintain accounting journals, ledgers, and other records

●Ensuring bills, payroll and commission are paid in a timely and accurate manner while adhering to departmental procedures.

●Reconciles records with internal company employees and management, or external vendors or customers.

●Present information and respond to questions from groups of managers, vendors, and participants in meetings.

●Assists with year-end processing/reporting of forms 1099.

●Maintaining AP checklists and updated vendor files, including forms W9.

●Enters data into computer system using defined computer programs and prepares a variety of reports.

●Maintain an elevated level of confidentiality.

CorVel Corporation Tampa, FL Jan 2016 to April 2020.

Accounting coordinator ii, Accounting Coordinator i & Provider Relations

Began tenure in provider relations to receive a promotion twice in recognition of exceptional capabilities. Demonstrate aptitude in insurance claim processing. medical coding and maintaining regulatory compliance. Conducting an integral role on a cross-functional team. Process payments, invoice customers, direct case managers, and oversee accounts receivable / payable. Support the payroll department as needed. Ensure utmost confidentiality.

Receive, review, and assign case management referrals immediately for prompt attention and contact.

●Effectively set up new customers, rate per the legality of contract according to federal, state and customer guidelines.

●Keeping a detailed record of all contracts and upgrading the rate accordingly at the discretion of account managers.

●Train, supervise, schedule and review work of staff according to laws, state regulation, and customers guidelines.

●High volume invoicing daily, weekly, biweekly, monthly according to the customer guidelines.

●Generate, consolidate, maintain, and modify distinct types of error free reports for internal and external auditability.

●Promotes internal and external communication with customers, adjustors, medical providers & case managers to enhance effectiveness.

●Review and verifying all posting and reconciling accounts payable and receivable for accuracy.

●Prepare error-free reports and analysis of accounts and financial variances on each customer.

●Distributes end of the month report to appropriate upper management and customers per guidelines.

●Analyze 30, 60, 90 & 120 balances, collection plans; attend monthly meetings for metric and revenue projection.

●Keeping current information of commission and bonuses to maintain detailed information for 1099.

●Develop and define monthly A/R Collection plans and supervise procedure.

ATS HEALTHCARE Tampa, FL Aug 2014 to Jan 2016

Billing – AP/AR Specialist

Oversee claims filed by subordinates for primary and secondary insurance for in and outpatient services. Interact with various departments within the company, practice, attorney, and place of service to ensure coding, revenue transactions are properly coded and accurately reported. Perform special project as assigned by the CEO.

●Train all coders for correct billing and all of the supporting documentation.

●Review over 300 claims and accompanying documentation daily for accuracy prior to submission for payment.

●Update general ledgers and reconcile daily on all new entries.

●Obtain and review all referrals, authorization, and medical reports from the practice, payer, and place of service.

●Payment posting and maintain AR while pursuing timely collection from Insurance/Attorney and Patients.

●Respond to enquiries from the vendors, doctors, insurance company, attorney, patients, and co-workers.

●Adjusting and creating new statements per discretion of upper management if necessary.

●Communicate with insurance companies about any discrepancies in payment, refund requests while checking for accuracy and compliance with contract discount.

●Resolve complex denials and effectively negotiate with appropriate parties for prompt account resolution through escalation at the insurance company and file all appeals through an administrative judge.

●Coordinate with patient and/or collection agency on delinquent patient accounts.

Education & RELATED KNOWLEDGE

Diploma, Medical Insurance Billing and Coding, Everest University, Tampa, FL

Bachelor of Science, Accounting, Strayer University, Washington D.C.

Associate in computer science, Programming, University Technology MARA, Kuala Lumpur, Malaysia.

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