Operations and Training Leader in Regulated Environments
Resume:
Stockbridge GA
***********@*****.***
Online Profile
PERSONAL SUMMARY
Operations and training
professional with extensive
experience in regulated
environments. Expertise in training
remote staff and managing cross-
functional teams to ensure
compliance with safety and quality
standards. Recognized for effective
problem resolution and meticulous
attention to detail in high-volume
workflows.
SKILLS
• Adaptability and flexibility
Leadership and team
management
•
• Microsoft Office proficiency
Time management and
prioritization
•
Problem solving and critical
thinking
•
Team collaboration and
engagement
•
Project management and
execution
•
• Data analysis and interpretation
• Communication skills
• Customer service excellence
• Confidentiality and discretion
• Active listening and feedback
Stacie Cutler
WORK EXPERIENCE
April 2024 - Current
GSE Maintenance Utility Employee Delta Airlines Atlanta, GA April 2021 - Current
ACC Tower Agent (Training Temporary) Delta Airlines Atlanta, GA March 2020 - Current
New Hire Cabin Trainer Delta Airlines Atlanta, GA October 2014 - Current
Baggage Handler/Customer Service Associate Delta Airlines Atlanta, GA
Prepared accurate documents for service work orders to ensure compliance.
•
Assisted mechanics in servicing ground support equipment, enabling timely repairs and maintenance.
•
Maintained equipment and facilities while adhering to safety policies using appropriate cleaning solutions.
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Managed baggage handling operations by overseeing tub movement and staffing manual encoding stations.
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Coordinated all service activities and flight changes with contracted service groups.
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Monitored aircraft and FAA frequencies, ensuring proper data transmission to internal and public displays.
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Managed all assigned flights, coordinating service needs and communicating current flight status.
•
Analyzed inbound passenger and baggage corrections, providing recommendations for improvements.
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Directed necessary resources as ramp tower agent to facilitate required ground services.
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Practiced safety-conscious behaviors in all operational processes and procedures.
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Trained and supported cabin experience agents with essential materials to ensure operational success.
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Managed time and resources efficiently to prepare team members during management absences.
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Monitored aircraft movement while directing ground service resources to uphold safety standards.
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Efficiently loaded, unloaded, and sorted baggage using carts, conveyors, and screening machines.
•
Operated ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
•
• Guided aircraft to and from gate positions to ensure timely connections. Exceeded customer service standards by addressing inquiries and assisting with baggage documentation.
•
Effective communication
strategies
•
Research skills and
methodologies
•
• Technical proficiency in software
• Attention to detail and accuracy
• Strategic planning and execution
• Confidentiality
WEBSITES,
PORTFOLIOS, PROFILES
https://www.facebook.com/share/
p/1Czocg7Yt8/
•
https://jobs.harley-
davidson.com/job/Reno-
Collections-Representative-II-
Remote-NV-89501/139*******/
•
October 2011 - October 2014
Call Center Manager Gousby Realty
January 2009 - December 2011
Anti-Money Laundering Representative Citi-Bank
Managed daily operations and technology for a team focused on property inquiries and lead generation.
•
Recruited, onboarded, and mentored call center representatives to cultivate high-performing teams.
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Analyzed call volume and lead conversion rates to optimize workflows and improve sales outcomes.
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Monitored call quality to ensure compliance with standards and effective client communication.
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Resolved complex customer issues, providing management-level intervention when necessary.
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Oversaw CRM and lead management systems, ensuring accurate documentation of client interactions.
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Developed and implemented procedures to enhance customer satisfaction and meet business objectives.
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Conducted regular team meetings to review performance metrics and align strategic goals.
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Monitored suspicious financial activities to ensure compliance with anti- money laundering regulations.
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Collaborated with business units, technology, and vendors to document case management requirements.
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Analyzed data and conducted quality assurance to improve anti-money laundering initiatives' effectiveness.
•
EDUCATION
Some College (No Degree) Medical Assistant
Boston High School, Boston, Ma
CERTIFICATIONS
• OSHA 30 Certification, 01/01/24
• Six Sigma Yellow Belt, 01/01/25
• Sales Force
Contact this candidate