Healthcare Data & Documentation Specialist

NIKITIA HARRIS

Athens, GA 470-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented healthcare and data entry professional with 5+ years of experience supporting healthcare operations, customer service, and document management in fast-paced environments. Skilled in maintaining accurate records, processing high-volume data, and ensuring HIPAA compliance. Proven ability to manage electronic documentation, validate sensitive information, and support workflow efficiency using EHR, CRM, and Microsoft Office systems. Strong background in healthcare support, case documentation, and customer-focused communication. CORE COMPETENCIES

Healthcare Documentation Data Entry & Verification Electronic Health Records (EHR) HIPAA Compliance Medical Records Management Document Processing Case Management Support CRM Systems Microsoft Excel Microsoft Word Zendesk Quality Assurance

Reporting & Tracking Customer Service Workflow Optimization PROFESSIONAL EXPERIENCE

Senior Coordinator, Customer & Driver Support – Veho (12/2022 – 02/2026) l Maintained and updated high-volume case records with accuracy in Zendesk and CRM systems. l Reviewed and validated documentation to ensure compliance, completeness, and data integrity. l Generated reports and tracked case trends to support operational improvements and workflow efficiency. l Managed confidential information while maintaining compliance with company and privacy standards. Care Manager – Healthcare Services (09/2021 – 11/2022) l Maintained accurate patient records and updated healthcare documentation within electronic systems. l Documented patient vitals, assessments, and care plan updates with strong attention to detail. l Supported healthcare teams by ensuring compliance with documentation standards and protocols. Engagement Specialist – FEV Tutor (08/2020 – 08/2021) l Documented service records and maintained accurate data across scheduling and support systems. l Managed customer communications while supporting administrative and data entry functions. Customer Service Representative – Alorica (04/2020 – 08/2020) l Entered and updated customer account information with a high level of accuracy. l Ensured compliance with company data security and confidentiality procedures. Certified Nursing Assistant (CNA) – Anderson Mill Nursing & Rehabilitation (11/2019 – 04/2020) l Maintained detailed patient care records and supported timely healthcare documentation updates. l Collaborated with nursing staff to provide quality patient care and accurate reporting. TECHNICAL SKILLS

EHR Systems Zendesk CRM Platforms Microsoft Excel Microsoft Word Outlook Google Workspace Data Management Systems

EDUCATION

High School Diploma – Delcastle Technical High School