CRM systems, excel, word, QuickBooks, Customer service
Resume:
CIANE ASHLEIGH FEGEN
Edenvale, Gauteng
***********@*****.***
PROFESSIONAL PROFILE
I am a dedicated and customer-focused professional with experience in executive administration, sales, marketing, customer service, property administration, hospitality, coaching, and web design. I am known for building strong relationships with clients and customers through exceptional service, professionalism, and a genuine commitment to helping others.
Experienced in supporting business operations, managing client communications, handling quotations and invoicing, coordinating rentals and tenant administration, assisting with sales and marketing initiatives, and maintaining high standards of customer satisfaction. Strong organisational, communication, and problem-solving abilities with a proven track record of adapting to diverse working environments and taking initiative when required.
Currently pursuing a Bachelor of Laws (LLB) degree through UNISA while continuing to expand professional experience across multiple industries. EDUCATION
Alberton High School
Completed Matric
University of South Africa (UNISA)
Bachelor of Laws (LLB) Currently Studying
EMPLOYMENT HISTORY
Personal Assistant to CEO
United Groups, Alberton
Key Responsibilities
Provided direct administrative and operational support to the CEO across multiple areas of the business
Managed executive schedules, meetings, appointments, and daily correspondence
Handled inbound and outbound client communications via telephone, email, and in-person interactions
Served as the primary point of contact for walk-in clients, ensuring a professional and welcoming customer experience
Assisted with sales activities, client inquiries, lead follow-ups, and customer relationship management
Supported marketing initiatives, promotional activities, and business development efforts
Created quotations, invoices, and supporting documentation for clients and tenants
Managed tenant accounts, rental administration, lease documentation, and tenant communications
Conducted meter readings and maintained accurate records for tenant billing and utility management
Assisted prospective tenants and clients with property-related inquiries and viewings
Coordinated communication between management, tenants, contractors, suppliers, and customers
Maintained organised filing systems for contracts, lease agreements, invoices, and company records
Processed administrative paperwork and ensured accurate record keeping
Assisted with business operations, research, reporting, and day-to-day problem solving
Utilised QuickBooks to create invoices, maintain records, and support financial administration
Worked extensively with Microsoft Excel, Word, Outlook, and other business software
Resolved client and tenant concerns efficiently while maintaining positive professional relationships
Freelance Web Designer
Pixelforge
Key Responsibilities
Designed and developed professional websites for businesses and individual clients
Created responsive website layouts optimised for desktop and mobile devices
Worked with HTML, CSS, and JavaScript to develop and maintain websites
Consulted with clients to understand their business requirements and branding goals
Assisted with website updates, maintenance, troubleshooting, and content management
Implemented user-friendly design principles to improve customer experience
Assisted businesses in establishing and improving their online presence
Conducted testing and quality assurance to ensure website functionality and performance
Managed multiple projects simultaneously while meeting client deadlines Sales Associate
SA Polyhammer
Key Responsibilities
Assisted customers with product selection and purchasing decisions
Built and maintained strong customer relationships
Conducted sales follow-ups and assisted with lead generation activities
Represented the company at promotional events and exhibitions
Assisted with marketing campaigns and brand promotion initiatives
Maintained product displays and merchandising standards
Assisted customers with product information and technical enquiries
Worked closely with management to identify sales opportunities
Contributed to business growth through excellent customer service and product knowledge
Sales Associate & Customer Service Consultant
Spliff Café
Key Responsibilities
Assisted customers with product recommendations and purchasing decisions
Delivered exceptional customer service in a fast-paced retail environment
Maintained strong relationships with regular customers and encouraged repeat business
Processed transactions accurately and efficiently
Assisted with stock control, inventory counts, and product management
Ensured products were correctly displayed and presented
Handled customer enquiries and resolved concerns professionally
Assisted with opening and closing procedures
Maintained a clean, organised, and welcoming store environment Assistant MMA & Boxing Coach
Key Responsibilities
Assisted with coaching MMA, Boxing, and Brazilian Jiu-Jitsu classes
Helped develop training plans and class structures
Demonstrated techniques and assisted students during training sessions
Provided motivation, guidance, and support to members of all skill levels
Assisted with member development and progression
Promoted discipline, teamwork, and sportsmanship
Ensured training environments remained safe and well-organised
Assisted with class management and daily gym operations Floor Assistant / Sales Assistant
Vape Store, Alberton
Key Responsibilities
Assisted customers with product recommendations and sales
Maintained stock levels and inventory records
Processed transactions and handled cash responsibly
Assisted with merchandising and product displays
Built positive relationships with customers through excellent service
Assisted with store operations and daily administrative tasks
Maintained cleanliness and presentation standards throughout the store
Handled customer enquiries and resolved issues professionally Waitress / Front of House Assistant
21 Bistro, Edenvale
Key Responsibilities
Delivered professional customer service in a busy restaurant environment
Managed multiple tables while maintaining service quality
Took customer orders accurately and efficiently
Operated POS systems and processed cash and card payments
Coordinated with kitchen and bar staff to ensure smooth service delivery
Assisted customers with menu recommendations and special requests
Resolved customer concerns in a professional manner
Assisted with opening and closing procedures
Maintained restaurant cleanliness and presentation standards
Helped create a welcoming dining experience for all guests CORE SKILLS
Executive Administration
Business Operations
Property Administration
Rental Administration
Tenant Relations
Customer Service
Client Relationship Management
Sales
Marketing Support
Business Development
QuickBooks
Invoicing
Quotations
Accounts Administration
Meter Reading & Utility Management
Front Desk Operations
Telecommunication & Client Liaison
Microsoft Excel
Microsoft Word
Microsoft Outlook
Record Management
Filing Systems
Research & Reporting
Conflict Resolution
Customer Retention
Cash Handling
POS Systems
Inventory Management
Stock Control
Leadership
Coaching & Mentoring
Public Speaking
Teamwork
Time Management
Organisation & Planning
Problem Solving
Attention to Detail
HTML
CSS
JavaScript
Website Design
Website Maintenance
UX/UI Principles
Project Management
Professional Communication
Additional Information
I have been working in various roles since the age of 12, gaining valuable experience across customer service, sales, administration, hospitality, coaching, and business operations. Beginning my working journey at a young age taught me responsibility, adaptability, resilience, and the value of hard work. Throughout my career, I have developed strong communication skills, the ability to build lasting relationships with customers and clients, and a reputation for going above and beyond to assist others. I enjoy working with people, solving problems, and contributing positively to the businesses and teams I am part of. While I have been working from a young age and have gained significant experience across multiple industries, I recognise that I still have much to learn, achieve, and conquer in my professional journey. I am eager to continue developing my skills, expanding my knowledge, and taking on new challenges. I am seeking an opportunity within a company that encourages growth, values initiative, and provides an environment where I can continue learning, developing professionally, and building a long-term career while making a meaningful contribution to the success of the organisation.
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