Seasoned Retail Operations Leader with 30+ Years' Experience

KIMBERLY COOPER

Lithonia, Ga ***** • 404-***-**** • ****************@******.***

SUMMARY

Results-driven retail operations leader with over 30+ years of experience managing high-volume retail environments and leading a team of up to 75 employees. Proven success in operations management, workforce planning,customer service, team development, labor management, and process improvement. Skilled at driving operational excellence,controlling expenses, improving productivity,and building high-performing teams. Recognized for strong leadership, employee development, and delivering exceptional customer experiences. Skills

• Retail Operations Management • Team Leadership & Development

• Customer Experience • Workforce Planning & Scheduling

• Labor & Expense Control • Performance Management

• Hiring, Training & Onboarding • KPI & Productivity Management

• Inventory Management • Safety & Compliance

• Process Improvement • Conflict Resolution

EXPERIENCE

Customer Service Manager, 01/2025 to Current

WHOLE FOOD MARKET – Buckhead, Georgia

Lead front-end operations in a high-volume environment, ensuring exceptional customer service and operational efficiency.

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Supervise, coach, and develop team members to improve performance, engagement and accountability.

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• Manage labor scheduling and staffing and meet business needs while controlling costs. Monitor key performance indicatory and implement process improvements to support operational goals.

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• Ensure compliance with company policies, safety standards and operational procedures. Manager, 06/2023 to 01/2025

TRADER JOE'S – Buckhead, Georgia

Oversaw daily site operations including staffing, workflow execution, and customer service performance.

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• Managed scheduling and labor allocation to support operational and financial objectives.

• Led teams of up 75 employees in a fast-paced retail environment.

• Supported inventory management, operational standards, and cost-control initiatives.

• Maintained compliance with company policies ans safety requirements Store Manager, 02/2007 to 06/2023

ALDI FOODS – Decatur, Georgia

Directed all aspects of store operations, including staffing, budgeting, inventory control,and performance management.

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• Led recruitment, onboarding coaching, and employee development initiatives.

• Managed operating expenses and loss prevention efforts to maximize profitability.

• Built high-performing teams focused on productivity, customer service,and operational excellence.

• Ensured compliance with company,safety, and regulatory standards. EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA: 06/2001

Joliet Central High School - Joliet, IL

CERTIFICATIONS & LICENSES

State Food Safety Food Manager Certification

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