Detail-Oriented Support & UX-Driven Specialist

LAJAE’ JACKSON

SUMMARY

Detail-oriented client service and technical support professional with experience across customer support, retail operations, logistics, and consumer technology environments. UX-certified with strengths in troubleshooting, communication, and relationship building. Proven ability to manage multiple priorities, resolve customer issues, and deliver high-quality service experiences. Seeking customer support, technical support, administrative, or entry-level UX/digital roles. WORK EXPERIENCE

EDUCATION

Associate of Arts (In Progress)

Metropolitan Community College

UX Design Certification

Provide technical troubleshooting and support for Apple devices and services Diagnose hardware and software issues and recommend solutions Educate customers on product features and best practices Deliver high-quality service aligned with brand standards Apple — Technical Expert Dec 2023 - Present

SKILLS

Customer & Technical Support

Troubleshooting & Problem-Solving

Communication

Conflict Resolution

Time Management

Organization

Retail & Operations

Team Collaboration

Technology Adaptability

United States Postal Service — Mail Handler

Processed high volumes of mail using automated and manual systems Operated processing equipment and maintained workflow efficiency Ensured accurate and timely distribution in fast-paced environment Maintained safety and organized work areas

Oct 2020-July 2024

QuikTrip — Clerk Trainer

Provided fast, friendly service in high-volume setting Managed register and cash handling

Maintained store organization and safety

Supported daily operations

Trained new team members on procedures and service Oct 2016-May 2020

Kansas City, Missouri 816-***-**** **************@*****.***

Contact this candidate