Administrative Support & Front Desk Specialist

J. Dette Avalon

Heber City, Utah

206-***-**** • *****.******@*****.***

PROFESSIONAL SUMMARY

Friendly, dependable professional with extensive experience providing exceptional customer service and administrative support in healthcare and business settings. Skilled at greeting clients, answering phones, scheduling appointments, managing records, and coordinating multiple priorities with professionalism and attention to detail. Known for strong communication skills, reliability, and creating a welcoming experience for those seeking assistance.

CORE QUALIFICATIONS

Front Desk Reception

Customer Service

Telephone & Email Communication

Appointment Scheduling

Calendar Management

Data Entry

Electronic Records Management

Microsoft Office (Word, Excel, Outlook)

Confidential Information Handling

Problem Solving

Organization & Time Management

Multitasking

Team Collaboration

Attention to Detail

Professionalism

PROFESSIONAL EXPERIENCE

Owner / Customer Service Manager

MyLabsForLife.com Heber City, Utah 2011–Present

Provide customer support through phone and email communications.

Schedule consultations and coordinate follow-up activities.

Process orders and maintain accurate records.

Respond promptly to questions and resolve concerns.

Coordinate with vendors and service providers.

Manage day-to-day business operations and administrative tasks.

Handle confidential information with discretion.

Practice Owner / Office Administrator

Avalon Health & Wellness Anchorage, Alaska 2014–Present

Managed front office operations and workflow.

Scheduled appointments and coordinated referrals.

Maintained electronic records and documentation.

Communicated effectively with clients and families.

Prioritized competing responsibilities in a busy environment.

Ensured a positive and supportive experience for those served.

Adjunct Faculty

University of Alaska Anchorage 2006–2008

Organized schedules and course materials.

Maintained records and documentation.

Communicated with students and faculty members.

Supported a professional learning environment.

Healthcare Professional

Various Healthcare Settings Alaska 1996–2014

Worked effectively in fast-paced environments.

Coordinated services among multiple departments.

Maintained strict confidentiality.

Built trusting relationships with diverse populations.

Demonstrated flexibility, reliability, and strong organizational skills.

EDUCATION

Master of Science in Nursing (MSN)

University of Alaska Anchorage

Bachelor of Science in Nursing (BSN)

Arizona State University

ADDITIONAL STRENGTHS

Nearly 30 years of experience working directly with the public.

Strong computer skills and ability to learn new software quickly.

Calm and compassionate under pressure.

Excellent written and verbal communication skills.

Dependable, organized, and self-motivated.

Available for full-time or part-time employment.

REFERENCES

Available upon request.

Contact this candidate