Aim High, Lead High-Impact Collections Leader

Name: Shaikh Anisur Rehman

Phone: +91-629*******

Email: *******.**********@*****.***

Address: Kolkata, West Bengal, India

Personal Statement

Proactive and results-driven manager with strong leadership abilities, strategic planning expertise, and problem-solving skills. Experienced in managing large teams, optimizing operational performance, and achieving demanding business targets in BFSI and collections domains. Work Experience

Cluster Head – Arrise BPO Solutions Ltd (May 2025 – October 2025)

- Managed TATA Capital Ltd BKT15+ collections across 4 clusters

- Conducted joint field visits and ensured compliance

- Lead hiring for field and leadership roles

Manager – Hi Tek Syndicate (June 2024 – February 2025)

- Managed agencies across WB, North Bengal & Odisha

- Supervised loan recovery operations and targets

Manager – Paytm (June 2023 – February 2024)

- Managed multi-agency recovery operations

- Ensured collection targets and complaint handling Assistant Manager – Teleperformance (June 2021 – November 2021)

- Lead ICICI credit card collections

- Call monitoring and compliance

Area Collection Manager – Jana Bank (Nov 2016 – April 2018)

- Managed micro-loan collections

- Hiring and MIS reporting

Branch Manager – Aakash Institute (Nov 2015 – June 2016)

- Managed branch sales and operations

Branch Manager – RBL Bank (Feb 2015 – Oct 2015)

- Lead branch operations and compliance

Assistant Branch Manager – HDFC Bank (Aug 2012 – Feb 2015)

- Supported operations and achieved revenue targets Corporate Salary Relationship Manager – ICICI Bank (Jan 2007 – Aug 2012)

- Managed corporate salary accounts

Senior Process Developer – Genpact (Oct 2001 – Nov 2006)

-Supervised 30 FLA for United Kingdom Process (High street retail stores private label credit cards)

- Call monitoring and compliance

Education

B.Com – Calcutta University (1999)

Diploma in Multimedia – Arena Multimedia (2000)

DRA Certification – IIBF

Skills

- Team Leadership

- Collections Management

- Compliance & Audit

- MIS Reporting

- Customer Relationship Management

Languages

English, Hindi, Bengali

Achievements

- 26 lakh collection in one month

- Top performer at Paytm

- Awards at HDFC, ICICI, Genpact

Additional Information

Typing Speed: 40 WPM

Hobbies: Sketching, Painting, Movies

Declaration

I declare that the above information is true to the best of my knowledge. Signature

Shaikh Anisur Rehman

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