Administrative Support & IT Helpdesk Specialist

Saisri Veerabathini

*** ******* ***, ******** ****, CA 94043

©: 989-***-**** (E): *********@*****.***

Summary:

Dedicated and focused Administrative Assistant /IT helpdesk technician who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Answering a high volume of incoming calls and responding to users queries while handling in-person inquiries from clients and colleagues. Flexible and hardworking with Strong drive to succeed.

Highlights:

Exceptional interpersonal and customer service skills, over the phone and in person, with customers and internal departments

Able to count cash speedily and accurately

Technical Troubleshooting

Documentation

Meeting Support

MS Office proficient

Ability to produce best result in pressure situation.

Excellent comprehension of balancing currency, cash, and checks

Ability to work as individual as well as in-group.

Technical Skills:

Platforms : Windows, Unix, Windows(R) Server 2008/2012.

Browsers : IE, Chrome, Safari, Firefox

Networking : Active Directory, TCP/IP, DHCP, DNS, Network routing.

Programming Languages : SQL, PL/SQL

Software : MS Office (Word, Excel, Outlook, PowerPoint)

Education Credentials:

Completed Master’s degree in Computer Science from Osmania University, India

Completed Bachelor Degree in Computer Science from Kakatiya University, India

Professional experience:

DCL Logistics Dec’18 to Till Date

RMA

Process returns request (RMA) received from customers which include follow up on when required for regional approvals.

Ensure customer satisfaction by efficient handling of customer orders, delivery, reconciliation, and complaints

Communicate with customers regarding RMA sales orders, inventory availability, and delivery dates, as well as any problems encountered.

Perform data entry for customer sales orders, inventory transactions and order status tracking Research and resolve customer inquiries or concerns on problems with shipments

In conjunction with our freight providers and customer needs, arrange pickup and delivery of returns.

Ensure proper coordination where applicable with customers and freight forwarders on RMA return logistics.

Work directly with Finance and Credit teams on credit memos, reconciliation, or discrepancy management questions.

Prepare Discrepancy Reports and provide customer with reports on their RMAs proactively throughout the process.

Monitor and manage all open RMAs to ensure we are proactively following up to ensure no delays are experienced in the reverse logistics supply chain.

Initiate and manage all disputes submitted because of customer return discrepancies or claims.

Sathya Technologies –Hyderabad Feb’08 to Nov’08

IT Help Desk Technician

Provide computer help desk support via in person and over the phone to end-users.

Perform diagnostics and troubleshooting of system issues, document help desk tickets/resolutions, and maintain equipment inventory lists.

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in person or over the phone.

Maintain daily performance of computer systems.

Responding in a timely manner to service issues and requests

Setting up accounts for new users

Install, upgrade, and repair computer hardware and software.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Monitor/Assign and respond to tickets submitted through Connect wise

Troubleshoot and provide a resolution to user issues

Work with users to diagnose and resolve issues

Communicate to users at all levels the status of assigned tickets and expected resolution.

Clean up computers and Run diagnostic programs to resolve problems.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Niruktha Software Solutions, Hyderabad Aug’07 to Jan’08

Administrative Assistant

Greeted all clients and visitors, directing visitors and new staff to the organization and ensuring that they received outstanding first impression of the company

Adeptly handle administrative matters including answering and directing phone calls to relevant staff, managing calendars, Organize and schedule meetings and appointments, composing documents and organizing offices for efficiency.

Maintained all office equipment including printers, copiers, and computers

Interact professionally with all levels of staff and maintain the highest level of confidentiality

Provides basic support by handling a wide variety of administrative functions within a functional area.

Prepare, maintain and manage interview schedules and correspondences.

Performs general clerical duties to include but not limited to: Write and distribute email, correspondence memos, letters, photocopying, Scanning and faxing,

Responsible for keeping inventory of all office supplies and placing orders for replenishment is needed.

Responsible for performing office tasks such as filing, maintaining records, processing transactions and other similar duties.

Preparing reports, presentations or correspondence. Follows organizational and departmental procedures to complete tasks.

Strengths:

Flexibility and Adaptability to work in any environment.

Willingness to accept any challenge irrespective of its complexity.

Good team player and positive attitude.

Interests:

Travelling

Listening music

Cooking

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