Global IT Operations & Project Leader
Resume:
CONTACT
Navi Mumbai, India ******
**********@*****.***
linkedin.com/in/mangeshsthorat
CORE MANAGEMENT SKILLS
● International IT Operations
● Global Team Management
Hybrid Cloud Migration
DC-to-Cloud Migration (7R)
● Strategic IT Leadership
● IAM & Security
● Cloud (AWS / Azure / GCP / OCI)
● Network Infrastructure & SDWAN
● ITSM & ServiceNow
● ISO 27001 & Compliance
● Budget & Vendor Management
● Service Delivery Operation
● BCP / DR Planning
● AI-IoT & Video Analytics
CERTIFICATIONS
ITIL V3 Foundation
PMP (60 hrs, 36 PDUs)
PRINCE2 Foundation & Practitioner
AWS Solutions Architect – Associate
Azure Cloud Architect Technologies
Google GCP Professional Architect
VMware vSphere ESXi & vCenter
Six Sigma Green Belt
CCNA CCNP
MCP TOGAF Standard v9.2
ServiceNow – ITSM Processes
Citrix VDI Administration
HP ProLiant Server & Storage
IBM Server & Storage
Unix & Linux Admin
MANGESH THORAT
International IT Operations Manager IT HEAD Global Infrastructure & Security Hybrid Cloud Architecture Project Manager Migration T & T Strategic IT Infrastructure & Digital Transformation Leader with 27+ Years Experience. High- impact Technology Executive with a track record of steering higher CR portfolios for global leaders including Mercedes Benz, Deutsche Bank, Nokia, and DP World. Expert in aligning IT strategy with business growth, specializing in Data Center-to-Cloud Migrations (7R Framework), Cybersecurity Governance (ISO 27001), and AI-IoT Operational Excellence. A
"Business-First" technologist recognized for optimizing multi-million dollar OPEX/CAPEX budgets and delivering complex, large-scale infrastructure transformations. Proven ability to lead cross-functional global teams and manage high-stakes vendor relationships (SLA/OLA) in the BFSI, Automotive, and Logistics sectors.
Core Value Pillars:
Strategic Transition & Transformation: Successfully migrated legacy DC environments to Hybrid-Cloud (AWS/Azure/google/OCI) using advanced re-architecting and relocation strategies.
Operational Resilience: Expert in Business Continuity (BCP) and Disaster Recovery (DR) for mission-critical global platforms.
Security & Compliance: Driving "Security-by-Design" across IAM, SIEM, and SOC operations to mitigate global risk profiles.
Innovation Leadership: Deployed AI-driven safety and navigation analytics (POI) to enhance operational efficiency in heavy-industry environments (DP World). E N T E R P R I S E T E C H N O L O G Y L A N D S C A P E & G O V E R N A N C E Leadership International IT Operations Global Team Management Strategic Planner IT Budget Project Manager Migration Transition & Transformation Manager IT Head Service Delivery Manager Cloud Operations Manager IAM & Security Windows AD, Azure, AWS, PIM, SAML, Zero Trust Cloud &
Virtualization
AWS, Azure, GCP, OCI, VMware vSphere/ESXi, Citrix VDI, Hybrid Cloud Architecture
Servers & OS Windows Server, Red Hat Linux, Ubuntu, CentOS, Oracle Linux, Active Directory
Networking TCP/IP, DNS, DHCP, BGP, OSPF, VPN, Firewalls
(Cisco/Checkpoint/FortiGate), SDWAN, MPLS
Storage & Backup SAN/NAS, VMware vMotion, Zerto, Commvault, DR Planning, BCP, Replication
Monitoring & ITSM ServiceNow (Incident/Change/Problem), Jira Service Management (Atlassian) SapphireIMS,Nagios XI, SolarWinds, Cisco DNAC, Thousand Eyes, ManageEngine OpManager Plus
Hybrid Cloud
Migration Tool
AWS MGN, Azure Migrate, Google Cloud Migration Center, Zerto, Carbonite Double-Take, SQL Import/Export, Oracle GoldenGate, SAP Backup & Restore, IBM Aspera
Security &
Compliance
ISO 27001, CSPM, Rapid7, Tenable, Trend Micro, Carbon Defence, Vulnerability Management
Microsoft 365 M365 Administration, Entra ID, Azure AD, Exchange Online, OS & App Migrations
Project
Management
PMP, PRINCE2, Agile, ITIL-ITSM, Wave Migration Planning, Run Book, WBS, RACI, SOW
LANGUAGES
● English (C1 – Advanced)
● Hindi (C1 – Advanced)
● Marathi (C1 – Advanced)
ADDITIONAL INFO
Indian Passport: N8632149
Valid till November 2026
EDUCATION
Master of Computer Applications (MCA)
Sunrise University, Alwar 2017
Post Graduate Diploma in Computer
Applications
Sunrise University, Alwar 2015
Bachelor of Arts (Social Sciences)
Tilak Maharashtra University, Mumbai 2008
Diploma in Electronics (Radio & Television)
Mumbai Technical Institute 1997
Computer Hardware & Networking
A+ Institute, Mumbai 1996
P R O F E S S I O N A L E X P E R I E N C E
Sr. IT Manager SCO – International IT Operations
SCO – DPWorld Rail Logistics Gurgaon, India Jan 2024 – Jan 2026 Led end-to-end international IT operations, security, and infrastructure management across multiple Rail/PFT sites, ensuring 99%+ uptime and full regulatory compliance in a complex, multi-site global environment.
IT Infrastructure & Service Operations
Managed two corporate and seven Rail PFT Yard data centers with multi-ISP connectivity, including four P2P ILL ISP providers (300 Mbps) and dedicated MPLS links to Government Customs and Rail Department networks.
Implemented Tier-III data center, 500+ user new office IT Infra. builds, boardrooms, and meeting rooms with Cisco video collaboration solutions.
Built Tier-III data centers with redundant electrical power, private on-premises power generator backup, SNMP-enabled managed UPS, and precision air-cooling systems.
Deployed advanced environmental and safety systems for DC Build including Rat/Rodent Repellent Systems, water leak detection, humidity/fire sensors, and clean agent fire suppression (FK 5-1-12, 80Ltr) per NFPA 2001 SOP compliance.
Delivered enterprise monitoring using Cisco Umbrella, Thousand Eyes, Nagios XI Enterprise, and Cisco DNAC providing 24 7 visibility across all environments.
Provided 24 7 infrastructure support for Data Center, Cisco Managed Layer-3 Network, HP Servers, Storage, Load Balancers, Windows Hyper-V, Ubuntu, and Oracle Linux environments.
Managed ITSM operations using Sapphire and ServiceNow for incident, problem, and change management — driving ITIL best practices across all international sites.
Delivered daily, weekly, and monthly operational dashboards and reports to senior BU stakeholders, maintaining full transparency on performance KPIs and SLA adherence.
Led internal and external audits, risk assessments, business continuity planning, and continuous process improvement initiatives.
Prepared SOPs, Knowledge Base documentation, and IT policy frameworks to drive operational excellence.
Cloud Infrastructure, Security, Compliance & Governance
Implemented robust cybersecurity architecture including Cloud Security (CSPM), Multi- Cloud Security ( AWS, Azure), IAM with RBAC, MFA, PIM, SSO, OAuth, and SAML for identity governance.
Ensured compliance with ISO 27001 standards, IT policies, global audit requirements, and change management processes across all international sites.
Deployed Vulnerability Management programs using Rapid7 and Tenable SC/Tenable.io for continuous assessment and remediation.
Managed endpoint security using Trend Micro, Sophos, Check Point, and McAfee across all global endpoints.
Conducted PROD-DR recovery testing and ensured high-availability disaster recovery configurations across all critical systems.
Managed AWS and Azure cloud infrastructure for virtual servers, ensuring seamless hybrid connectivity with on-premises data centers.
Project Management
Led projects including: SDWAN-connected offices and data centers via MPLS/leased lines; Altai AP OEM Yard Wi-Fi rollout; 15 KM Fiber Optic HA Ring Topology; AI-IoT/ML for Video Analytics and CCTV; RTLS deployment (UWB, DGPS, GPS hybrid tracking); MPLS ISP rollouts; VMS server deployments and network modernization.
Managed capacity planning, DC Build, technology refresh cycles, and performance optimization of critical IT infrastructure including firewalls, routers, switches, Walkie Talkies UHF, GPS, Anchor node, RFID, HHT, and weight scale integration. Business Application Support & IT Enablement
Maintained end-to-end support, administration, and 24/7 manageability of on-premises and cloud-hosted business-critical logistics applications across all Rail/PFT sites, ensuring 99.9% uptime and uninterrupted operations.
Acted as IT Application Enablement Lead for Business Units — ensuring all logistics and rail management platforms were fully operational, updated, and aligned to business goals and revenue outcomes, directly contributing to business profitability.
Managed version upgrades, patches, and maintenance for core business applications: Middleware–EDI (Electronic Data Interchange for logistics partner & rail line data integration), Elogisol (Rail & Inland Terminal operations), YMS (Yard Management System), RMS (Rail Management System), OTM (Oracle Transport Management), and IMS (Integrated Logistics Management System).
Oversaw complete 24/7 on-site and cloud infrastructure manageability including IMA (Infrastructure Management & Administration) — covering server health, application performance monitoring, security patching, and incident resolution across all environments.
Delivered weekly and monthly uptime and performance reports to senior management and business stakeholders, maintaining full transparency on application availability, SLA adherence, and IT-driven business outcomes. Team Leadership & Vendor Management
Led and mentored IT teams across multiple corporate and yard sites, ensuring alignment with business goals.
Managed employee attendance, direct reporting, and IT workforce capacity planning.
Built strong vendor partnerships to secure cost-effective, reliable, and scalable IT solutions.
Managed relationships with IT vendors and service providers, negotiating contracts and ensuring SLA/OLA compliance across all international operations.
Cloud Migration Architect
HPE via Teamlease Digital Pvt. Ltd. Navi Mumbai Sep 2022 – May 2023
Led Transgourmet client OS migration (Pro*C, Makefile, Shell Scripts) from HPUX to Linux using HPE proprietary tool U2; prepared WBS, SOW, RACI matrix, SOPs, and ran project kick-off/follow-up workshops.
Contributed to HPE GreenLake cloud-supported automation migration tool (SaaS product) following V-to-V migration sequence: Discover & Access Design & Plan Build & Migrate.
Conducted POC with Zerto and VMware for Rehost (Lift & Shift) V-to-V ESXi vMotion migration; migrated HPE lab servers to Azure, AWS, and GCP.
Developed HLD/LLD documentation and SOPs for cloud rehost scenarios: Public Cloud to Local DC, and Public Cloud to Public Cloud V-to-V migration.
Project Manager – IT Infrastructure & Cloud
Infosys via Vinclis Technologies Pvt. Ltd. Mumbai Sep 2021 – Sep 2022
Led Mercedes Benz Transition & Transformation (T&T) program to standardize and consolidate Daimler's global data center footprint — migrating apps to hyperscale FMO GDCs and EDCs.
Managed server and application migration using 7R approach (Rehost, Refactor, Replatform, Rearchitect, Retain, Retire, Relaunch) covering Physical, Virtual, Load Balancer, SAN & NAS storage.
Prepared migration Run Book documents with in-depth technical details; led WAR Room conference calls with ATOS, Nokia, and all stakeholder technical teams.
Completed migration for Prod, Test, UAT, Dev environments including SAP, Middleware, and other enterprise applications.
Lead Application Migration Wave Planning with maintained Asset Inventory assessment to complete migration from CMO (Current Mode of Operation) to FMO (Future Mode of Operation).
IT Infrastructure & Operations Manager
Arctern-Volt Information Sciences Bangalore, India Jan 2020 – Aug 2021
Led Transition & Transformation of on-premises Orange Data Center to Alchemy and cloud platforms using Agile and PMP methodologies (P- to-V, V-to-V, P-to-P, Lift & Shift).
Implemented Citrix VDI with Azure Cloud, IGEL OS, Citrix Workspace, and NetScaler ADC VPX Gateway with HA/failover configuration.
Deployed AT&T Flexware SDWAN with High Availability using dual broadband internet bandwidth; established SLAs with business units.
Managed Incident, Problem, Asset, monitoring, and change management using Altiris (Service Desk) and SolarWinds (NOC Monitoring).
Developed IT strategic plans for infrastructure capacity, policies, and vendor negotiations for infrastructure products and services. Senior IT Manager
Sunera Technologies Pvt. Ltd. Hyderabad, India Apr 2019 – Sep 2019
Completed transition migration from on-premises IBM Data Center to Oracle Cloud Services (Phoenix and Ashburn DCs) using PMP methodology.
Managed Wave Migrations for 100+ team members; implemented ServiceNow for ITIL-based ITSM, Rapid7 InsightVM for vulnerability management, and Commvault for backup.
Implemented Carbon Defence/Trend Micro EDR, F5 Load Balancer, Trust/Semi-Trust Network Architectures, and built 24 7 NOC team at Hyderabad.
Handled migration of 30+ enterprise applications including Microsoft BI, SAP, Oracle EBS, PeopleSoft, Citrix, Exchange, KRONOS, and others. Project Manager – IT Network
AT&T via HORTOR-CMT Technology Bangalore, India Jul 2018 – Mar 2019
Managed IT Network project planning, HLD/LLD reviews, stakeholder scoping, PMO requests, and full project completion lifecycle for AT&T global network rollouts.
Handled site surveys, circuit orders, HSSE assessments, and proposal endorsements with Technical Sales team. Project Manager & Network Engineer
Hewlett Packard Enterprise via AMK Tech Cyberjaya,Malaysia Nov 2015–Apr 2017
Managed Nokia T&T (Transition & Transformation) Enterprise Computing Tower migration across EMEA region; implemented Azure/AWS IaaS/PaaS/SaaS services.
Led Wave Management for DC-to-Cloud migrations covering HLD/LLD, server/application migration planning, SAN/NAS storage, and Microsoft Office 365.
Managed Cisco & FortiGate Firewall operations from Global NOC; handled technical escalations in network delivery and SLA management. Project Service Delivery Manager
Vasant Traders Mumbai (Maharashtra Govt. Election Dept.) Jan 2014 – May 2015
Led IT operations for Maharashtra Government Election IT projects including migration of Windows NT 4 to Windows NT 8.0 Active Directory.
Managed 30-engineer team, defined SOPs, monitored SLAs, generated architecture IT network plans, and handled vendor management. Infrastructure & Operations Director
CMT Technology & Infrastructure Pvt. Ltd. Navi Mumbai, India Sep 2009 – Dec 2013
Led multiple IT infrastructure projects for key Product Engineering Solutions clients; developed transition methodology, quality/risk/DR plans, and managed stakeholder communications.
Completed Demand Management processes and managed project demand; responsible for moving projects into steady-state operations after successful KT.
IT Manager & Service Delivery Manager
Intelenet Global Services Pvt. Ltd. Mumbai, India Feb 2007 – Sep 2009
Managed IT service operations, SLA monitoring, Critical Incident & Change Management Processes, and regional team coordination; deployed Service Desk tooling and reporting.
Migration of Windows NT 4 to Windows NT 6.0 Active Directory; managed asset deployment and vendor coordination. Sr. Manager – Customer Support
Precision Informatic (m) Pvt. Ltd. Navi Mumbai, India Jan 2002 – Feb 2007
Managed customer support operations for HP, Compaq, HCL; ensured CSAT >95% and Employee SAT of 90%; handled network planning, IT policy, and vendor management.
Migration of Windows NT 4 to Windows NT 5.0 Active Directory; technology selection and IT policy implementation. Sr. Manager – Customer Support
Multiple Zone India Private Ltd. Mumbai, India May 1998 – Dec 2001
Network infrastructure management, Active Directory maintenance, technology advisory for corporate clients, and customer support for HP, Compaq, HCL, IBM.
Sr. Customer Support Engineer
Graham Information System Pvt. Ltd. Mumbai, India Oct 1997 – May 1998
Installation and management of hardware, PC, Laptop, and networking products; Microsoft, SCO UNIX, and Novell OS environments.
Technical support to clients; customer site assessment and ensuring smooth after-sales support. Customer Support Executive
Service4u Pvt. Ltd. Mumbai, India Jan 1997 – Sep 1997
Installation and maintenance of networks under Novell, Microsoft, SCO UNIX and desktop systems along with peripherals.
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