call centers at home roles

DONNA PADILLA

EDUCATION:

Bryman College Anaheim, CA

Medical Assistant

Long Beach Polytechnic High School Long Beach, CA

High School Diploma

SUMMARY:

Professional Medical Assistant with an emphasis on the front office administrative duties of running fast paced clinics and hospitals. Excellent patient communication, documentation, customer service and computer skills.

Clinical Skills

• Injections, Venipunctures, Vital Signs

• Electrocardiogram, Sterilizations Techniques

• Laboratory Procedures, Throat Cultures

• Examination Assistance, Pelvic Exam Assistance

• Physical Therapy Modalities, Bandaging

• Anatomy and Physiology

• Medical Terminology

Administrative Skills

• Appointment Scheduling, Telephone Techniques

• Patient Charting, Alpha Numeric Filing

• Insurance Billing and Coding, Bookkeeping

• Faxing, Typing, Microsoft Word and Excel

• Bilingual (Fluent English And

• Spanish)

EXPERIENCE:

01/20 to LOOKING FOR WORK

Present

07/19 to CHILDREN’S HOSPITAL OF LOS ANGELES - Los Angeles, CA

01/20 Patient Services Representative (Contract)

• Perioperative Support

• Answering incoming calls, registration

• Patient check-in/out procedures, collection of patient co-pay or deductibles

• Scheduling and verifying patient appointments.

07/18 to CHILDREN’S HOSPITAL OF LOS ANGELES - Los Angeles, CA

02/19 Medical Assistant (Contract)

• Assist w/ clinical operational duties and participates in maintaining clinic in clean and working order. e.g., Ordering of supplies, etc.

• Draws blood for laboratory tests and processes tests as ordered according to work area specific needs and requirements.

• Front office medical assistant involving ordering supplies, patient scheduling with multiple providers, insurance verifications.

• Microsoft Office and EMR, troubleshoot office and medical equipment

• Patient check in/check out, insurance verification, referrals

• Patient charting

05/18 WESLEY HEALTH CENTERS - Bell Gardens, CA

06/18 Medical Assistant

• Front office medical assistant involving ordering supplies, patient scheduling with multiple providers, insurance verifications

• Rooming patients, vitals and demographics, charting

• Microsoft Office and EMR, troubleshoot office and medical equipment

• Patient check in/check out, insurance verification, referrals

08/13 to HOME HELPERS SENIOR CARE Newport Beach, CA

04/18 Medical Assistant / Caregiver

• Personal care, incontinence care, catheter, colostomy bag

• Working with patients ages 40+

• Hoyer lift/ gait belt, patient transports

• Assisted with light house chores, cooking, grocery shopping

• Administer medication, vital signs, take to doctor appts

• Trained caregivers, assisted them with any training skills

08/09 to TAKING CARE OF FAMILY

08/13

07/02 to ASSOCIATED GASTROENTEROLOGY MEDICAL GROUP Anaheim, CA

08/09 Administrative and Clinical Medical Assistant

• Front office medical assistant involving ordering supplies, patient scheduling with multiple providers, insurance verifications

• Microsoft Office and EMR, troubleshoot office and medical equipment

• Patient check in/check out, insurance verification, referrals

• Appointment scheduling for new and returning patients

• Patient charting

• Rooming patients, vital signs

• Patient charting, alpha numeric filing

• Injections, venipunctures, examination/ pelvic assistance

• Submitted authorizations to insurance for procedures/ medication

• Insurance billing and coding

• Electrocardiogram, sterilization techniques

• Submitted doctor orders for procedures/ labs/ colonoscopy and endoscopy

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