Guest Relations & Guest Services Professional
Resume:
Bachelor Of Arts:
Journalism
Liberty University
Lynchburg, VA
Associate Of Arts:
Liberal Arts
Baton Rouge Community College
Baton Rouge, USA
*************@*****.***
Baton Rouge, LA 70809
Skills
• Guest Relations
• Customer Service Excellence
• Front Desk Operations
• On-site Guest Support
• Check-in Process
• Appointment Scheduling
• Multi-Line Phone Systems
• CRM Data Management
• Data Entry & Recordkeeping
• Workflow Optimization
• Event coordination
• Cross-Department Collaboration
• Conflict De-escalation
• Customer Engagement
• Relationship Building
Education
Service-oriented operations professional with over 5 years of experience in luxury hospitality, retail, and food & beverage. Skilled in communication and cross-department coordination to enhance service standards in fast-paced environments. Leverages organizational precision and technical proficiency to streamline workflows and resolve issues efficiently. Bachelor's degree in Journalism enhances advanced writing and research capabilities. MIRAVAL RESORT & SPA - Greeter / Guest Relations Specialist Tucson, USA
09/2022 - Current
Palm Court Smoothie & Coffee Bar - Barista
05/2025 - 05/2026
Oasis Pool Bar - Bartender
05/2025 - 05/2026
Camping World - Front Desk Receptionist
Tucson, USA
11/2022 - 09/2023
Sarah Pence
Summary
Experience
Delivered warm, personalized greetings and seamless check-ins, consistently contributing to positive guest reviews and repeat visitation.
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Recommended and booked spa services and dining reservations, enhancing guest experience and driving ancillary revenue.
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Resolved guest concerns with empathy, fostering positive relationships and guest satisfaction.
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Collaborated with housekeeping, spa, food and beverage, and concierge teams to streamline operations and improve service delivery.
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• Analyzed guest feedback trends.
• Maintained a polished, calming lobby environment. Prepared wellness-focused smoothies, specialty drinks, and espresso beverages.
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• Enhanced customer experience through personalized service
• Ensured cleanliness of bar area for customers
• Managed customer orders during peak hours
• Assisted with special events and seasonal menus to engage customers.
• Served craft cocktails and wellness-inspired beverages.
• Supported guests by proactively identifying their needs
• Managed bar setup and closing procedures to ensure smooth operations.
• Ensured compliance with alcohol service laws.
Collaborated with pool attendants and guest relations to improve service delivery.
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• Provided high-quality front-desk service.
Dunkin' Donuts - Shift Lead (Morning Opening Lead) Baton Rouge, USA
01/2022 - 09/2022
Costco - Major Sales Associate
Baton Rouge, USA
05/2020 - 09/2021
Vaasa Vacation Rentals - Housekeeper
Baton Rouge, USA
03/2021 - 06/2021
Proper Maintenance - Contractors Assistant
Baton Rouge, USA
05/2016 - 05/2020
Coordinated appointment scheduling and VIP services to optimize client experience.
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• Handled multi-line phone systems.
Operated multi-line phone systems to ensure seamless communication for clients and staff.
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• Maintained accurate CRM records.
Collaborated with service and sales teams to streamline processes and improve service delivery.
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• Managed daily store openings as keyholder.
• Oversaw drive-thru and counter operations.
Counted tills and balanced cash drawers to ensure accurate financial reporting.
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Oversaw drive-thru and counter operations to maintain service quality and efficiency.
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Trained new employees on operational procedures and customer service standards.
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Counted cash tills and balanced cash drawers for accurate financial reporting.
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Guided customers on promotions and policies to enhance shopping experience.
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• Closed sales independently.
• Collaborated with sales teams.
Presented products persuasively to increase customer engagement and drive sales.
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• Coached team members on loss prevention strategies to minimize shrinkage.
• Achieved sales goals through independent efforts. Executed full-scale cleaning and turnover services to prepare spaces for new occupants.
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• Conducted comprehensive cleaning to maintain a sanitary environment.
• Oversaw laundry operations to ensure timely and quality service.
• Detected and reported maintenance problems to ensure prompt resolution.
• Organized workflows to enhance efficiency and productivity. Coordinated with contractors to ensure timely project completion and client satisfaction.
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• Oversaw logistics for material delivery and organization at job sites.
• Assisted with carpentry and construction tasks.
Published Author, Chocolate Tulips, 2018
Available upon request
Collaborated with contractors and subcontractors to align project objectives and timelines.
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• Measured and cut materials accurately for construction projects. Scheduled maintenance tasks for residential and commercial properties, optimizing workflow and resource allocation.
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Managed inventory of maintenance supplies and tools, ensuring availability for projects.
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• Developed milestone-tracking systems.
Accomplishments
References
Contact this candidate