Remote Customer Service Specialist with 4+ years in support roles
Resume:
Martin Rockett *********@***.*** 901-***-****
Evansville, Indiana 47714
Experienced Customer Service Representative seeking remote opportunities. I have limitations as to only employment from home due to being wheelchair bound. I am a resolute and experienced customer service professional with a proven history in customer care, appointment scheduling, and marketing services. Seeking to leverage my skills in a remote customer service role. Work Experience
Teledirect
Customer Service Representative
August 2020 - August 2024 • Sacramento, CA
- As Customer Service Agent I provided high-quality customer care in a challenging environment. - Scheduled appointments for patients, ensuring accuracy and efficient time management. - Managed medication refill requests, demonstrating diligence. – Confirmed appointment dates and times, ensuring clear communication. The JLodge Company
Quality Analyst
December 2018 - July 2020 • Fort Myers
- As a Quality Analyst, I evaluated customer service calls against specific objectives. - Listened to and analyzed recorded calls, providing constructive feedback. - Scored calls based on performance metrics, contributing to service improvement of customer service agents.
Stateside BPO
Customer Service representative
May 2015 - October 2018
- As Customer Service Agent I answered customer service calls for various businesses, demonstrating versatility. - Provided data and marketing services, highlighting multitasking abilities. - Maintained exact standards of customer service, even in high-pressure situations.
Education
University of Memphis
English
January 1986 - December 1988 • Memphis, Tennessee
English
United States Navy Avionics School
January 1980 - April 1981 • Millington, Tennessee
Completed Advanced First Term Avionics School
Wabash Valley College - Mt. Carmel, Illinois 62863 September 1971 – May 1973
Associate in applied science degree 1973
Radio & Television Broadcast Technology
References
Paula Regul **********@*****.***
Jack Miller *********@*******.***
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