Bilingual Customer Support & Operations Leader

Ndiaye Diop

Atlanta, GA

Phone: 404-***-****

Email: *************@*****.***

OBJECTIVE

Dedicated bilingual (French and English) professional with strong experience in customer service, operations, supervision, and team leadership. Seeking a remote customer service or client support position where I can use my communication skills, problem-solving abilities, and management experience to deliver excellent customer experiences and support company goals.

SKILLS

Bilingual: French & English

Customer service & client relations

Team supervision & training support

Problem-solving & conflict resolution

Communication (phone, email, in-person)

Operations & workflow coordination

Leadership & team management

WORK EXPERIENCE

Airport Supervisor

Sodexo – Atlanta, GA

June 2024 – Present

Coordinate with multiple teams to support daily airport operations Assist with implementing procedures and improving service efficiency Support onboarding and training of new employees

Resolve operational issues under pressure in a fast-paced environment Security Patrol Officer

All-N-One Security – Atlanta, GA

January 2023 – May 2024

Patrolled parking and facility areas to ensure safety and security Responded to incidents, accidents, and suspicious activity Communicated with authorities and provided incident reports Maintained a safe environment for customers and staff Assistant Manager

U-Haul – Atlanta, GA

March 2022 – December 2022

Managed daily operations and assigned tasks to team members Supported store manager in sales and performance goals Handled escalated customer complaints and inquiries Trained employees and provided performance feedback Shop Manager

Angel Hair Boutique – Jonesboro, GA

September 2020 – February 2022

Managed store operations, inventory, and vendor relationships Assisted customers via phone, email, and in person Resolved customer complaints professionally and efficiently Supervised staff and ensured daily sales goals were met Improved store organization, merchandising, and profitability EDUCATION

Associate of Science – Business Management

Interactive College of Technology

Focus: Marketing and Communication

Honor awards for final thesis

Marketing advisor to school board

High School Diploma – Bilingual Program (French/English) Collège Notre Dame

Graduated with bilingual proficiency

INTERESTS

Sports, travel, music, and cultural exchange

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