Customer Service Professional with Strong Communication

Colleen DiVenti

Robinson, TX ***** 254-***-**** ***********@*****.*** Bold Profile

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record in customer service and critical thinking, honed at Brownhouse Cafe and other respected establishments. Excelled in complaint resolution, enhancing customer loyalty, and adept in data entry, ensuring operational efficiency. Demonstrated exceptional active listening and computer proficiency, contributing to a positive and efficient customer experience.

SKILLS

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Computer proficiency

Complaint handling

Payment processing

Professional telephone demeanor

Retail store support

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 10/2024 to CURRENT

Brownhouse Cafe Waco, TX

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Responded to customer requests for products, services, and company information.

CUSTOMER SERVICE CASHIER 03/2024 to 08/2024

Cefcostores Waco, TX

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

CUSTOMER SERVICE CASHIER 11/2023 to 08/2024

Brown House Cafe Waco, TX

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Processed customer orders and accurately handled payment transactions.

Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

CHILDCARE ASSISTANT 01/2021 to 05/2022

Panther Kids, Midway ISD Waco, TX

Supervised free play and other activities to keep children safe.

Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.

Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.

Established positive relationships with parent to collaboratively promote child's wellbeing.

EDUCATION

High School Diploma 05/2022

Midway High School, Waco, TX

AFFILIATIONS

Girl Scouts of Central Texas

PROJECTS

Girl Scout from 2012 to 2022- Learned values, mentored others, learned to run a business, volunteered as a cashier at Baylor Concession stands for 5 seasons.

.

C

D

Contact this candidate