Sales & Operations Leader in Insurance & Real Estate

SHARON B. GRANT

954-***-**** *************@*****.***

Licensed Health & Life Insurance Producer Licensed Real Estate Agent Sales & Operations Leader

PROFESSIONAL SUMMARY

Results-driven sales and operations professional with over 10 years of experience in health insurance, customer service, call center leadership, and real estate. Proven track record of exceeding sales goals, developing high-performing teams, and delivering exceptional customer experiences. Recognized for leadership, professionalism, relationship building, and outstanding customer service.

PROFESSIONAL HIGHLIGHTS

Top Sales Agent Award Recipient (2020)

Managed and coached teams of 40+ licensed agents and supervisors

Averaged 150+ insurance enrollments per month

Consistently exceeded monthly sales goals

Recognized for professionalism and exceptional customer service

Strong client referrals and positive customer reviews

CORE COMPETENCIES

Health Insurance Sales • Real Estate Sales • Call Center Leadership • Operations Management • Team Leadership • Customer Service Excellence • Employee Training & Development • Sales Coaching • Lead Generation • Client Retention • Contract Negotiation • Relationship Building

TECHNOLOGY & SOFTWARE

Salesforce CRM

HealthSherpa

Sunfire Matrix

Five9 Dialer System

Waves Workforce Management

Monday.com

Microsoft 365

Microsoft Office Suite

Microsoft Teams

Zoom

Google Meet

Virtual Enrollment Platforms

CRM Systems

PROFESSIONAL EXPERIENCE

Independent Insurance Producer Self-Employed June 2019 – Present

Educate consumers on health, life, supplemental, and individual insurance products.

Conduct needs-based consultations and recommend customized coverage solutions.

Consistently meet and exceed monthly enrollment and sales goals.

Build long-term client relationships through exceptional customer service.

Maintain compliance with state and federal insurance regulations.

Real Estate Agent May 2025 – Present

Assist buyers, sellers, and investors with residential real estate transactions.

Conduct market analyses and property evaluations.

Guide clients through the buying and selling process.

Negotiate contracts and advocate for clients' best interests.

Build referral-based business through professionalism and customer service.

Attendance Clerk / Secretary Miller Grove High School January 2020 – July 2021

Managed attendance records and district compliance requirements.

Communicated with parents, students, faculty, and administrators.

Prepared reports, correspondence, and attendance documentation.

Medicare Sales Agent Humana June 2019 – December 2019

Handled inbound and outbound calls with Medicare prospects.

Educated consumers on Medicare Advantage, Dental, Vision, and Prescription Drug plans.

Completed enrollments while maintaining CMS compliance standards.

Production Manager ConnexionPoint September 2017 – June 2019

Managed and developed a team of 40+ licensed agents and supervisors.

Monitored performance metrics, call quality, and compliance standards.

Provided coaching, mentoring, and performance management.

Achieved monthly production and sales goals.

EDUCATION

Strayer University – Coral Springs, Florida

Ely High School – Pompano Beach, Florida

LICENSES

Florida 2-15 Health & Life Insurance License

Florida Real Estate License

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