Remote Tech Support & Sales Professional Resume Title

Georgina Armstrong

San Marcos, Texas *****

682-***-**** ************@*****.*** WWW: Bold Profile

Professional Summary

Professional technical support and customer relationships with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues. Proven ability in sales success and customer relationships.

Highlight of Qualifications

Established experience with instrument acquisitions, multi-level procurement processes and technical support

Experience includes expertise in supplies, pharmaceuticals, reference laboratory and distribution

Proven ability to work in a team environment to develop and implement processes

Versatile and adaptable; thrive on opportunities to solve problems

Strong background and skills to promote development within a work environment

Remote IT implementation

Remote support

Account management

Customer support

Customer experience management

Problem resolution

Professional Development

02/2011 to 01/2025

Corporate Sales Executive

Diagnostic Stago, Inc. – Central Texas

Focus in prospecting, developing relationships and closing instrument sales for coagulation analyzers in Oklahoma and Texas

Includes working with IHN's, GPOs and independent hospitals as well as clinics and physician office laboratories

Develop sales plan and targeted account activity to maintain current customers and develop new opportunities

Co-ordinate sales process with sales team, technical service and field service engineers with developing time lines, goals and implementation process for sales activities

Includes working with CEO, Hospital Administrators, Lab Management, Contracting and purchasing

Create effective proposals and sales presentations to all levels in decision process

Maintain and develop effective territory management skills according to activities and needs of key customer

Exceeded sales goals for 2012,2013, 2014, 2015, 2016

Member of Inner Circle for 2012 and 2014

Selected to Ambassador Club in 2015; mentor and support for field sales for new products and instruments

Strong knowledge of developing sales presentations utilizing programs like Power Point, Word and Excel

Perform workflow analysis, demonstrate instruments and prepare quotation/contracts

Response for mentoring new hires and coaching them with the training process

06/2009 to 01/2011

Account Manager

LABSCO

Responsible for developing a new expansion territory in the Dallas Metroplex and East Texas area, focusing on hospitals under 150 beds, physician office laboratories, surgery centers, ambulatory care centers and reference laboratories

Work with manufacturing representatives to implement promotional programs and to generate new business through instruments, rapid diagnostic kits, reagents and supplies

Focus includes developing strong relationships with end users as well as administration and purchasing

Develop new business strategies working with CEO, Hospital Administrators, lab management and nursing services to understand patient needs/testing

Work with over 150 manufacturers including laboratory, medical surgery products and pathology supplies/instruments. Responsible to learn new products and updates on current technologies on an ongoing basis

10/2007 to 05/2009

Hospital Service Representative

Quest Diagnostics, Inc.

Managed hospital reference lab esoteric testing in North Dallas, East Texas and Northern Louisiana area

Worked in a team environment to support and develop customer relationships

Focus included developing strong relationships with end users as well as administration and purchasing and internal Quest team

Developed new business strategies working with CEO, Hospital Administrators, Lab management and nursing services to understand patient needs

Managed laboratory customers totaling $4.5 million

Exceeded performance goals each quarter

Worked with Six Sigma principles and “Lean” concepts

Promoted within first six months from Hospital Service Representative to Hospital Account Executive

Education

Bachelor of Science Degree: Medical Technology

University of Texas Medical Branch School of Allied Health Sciences-Galveston

science major with emphasis in Chemistry and Biology

Southwest Texas State University-San Marco, TX

Attended 3 years as science major with emphasis in Chemistry and Biology

PROFESSIONAL LICENSES

Medical Technologist (ASCP)

PROFESSIONAL DEVELOPMENT & SKILLS

Medical Technologist as a Medical Technologist have used and maintained my professional skills as a representative for diagnostic sales, customer relationships and technical support.

This includes working with Managed Care, GPOs and understanding regulatory guidelines like CLIA, COLA and CAP.

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