Administrative Assistant & Office Coordinator

AYANA MARTIN

Ellenwood, GA

**********@*****.*** 404-***-****

PROFESSIONAL SUMMARY

Organized and detail-oriented Administrative Professional with experience in office coordination, customer service, scheduling, data management, and administrative support. Proven ability to manage multiple priorities, maintain accurate records, coordinate calendars, and provide exceptional service in fast-paced environments. Skilled in Microsoft Office, appointment scheduling, data entry, payment processing, and office operations. Recognized for professionalism, strong communication skills, and the ability to support teams while maintaining efficient workflow.

CORE COMPETENCIES

Office Administration & Support

Calendar Management & Scheduling

Customer Service & Client Relations

Data Entry & Record Management

Multi-Line Phone Systems

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Payment Processing & Cash Handling

Document Preparation & Filing

Administrative Coordination

Problem Solving & Organization

Team Collaboration

Confidential Records Management

PROFESSIONAL EXPERIENCE

Benchmark Physical Therapy Ellenwood, GA

Office Coordinator

July 2024 – February 2025

Managed front office operations and served as the primary point of contact for clients and visitors.

Scheduled appointments, maintained calendars, and coordinated daily office activities.

Answered and directed incoming calls, responded to inquiries, and provided administrative support to staff.

Processed payments, maintained accurate records, and verified client information.

Organized electronic and physical files while ensuring confidentiality and data accuracy.

Coordinated communication between clients and staff to support efficient office workflow.

Maintained office supplies and assisted with administrative projects as needed.

Benchmark Physical Therapy Ellenwood, GA

Administrative Intern

June 2023 – July 2023

Assisted with scheduling, filing, data entry, and daily administrative tasks.

Maintained organized records and updated information in company databases.

Supported staff with document preparation and office organization.

Assisted with client communication and front desk operations.

Walmart Ellenwood, GA

Customer Service Associate / Team Support

July 2020 – Present

Delivered exceptional customer service by resolving inquiries and providing solutions in a fast-paced environment.

Processed transactions, payments, refunds, and exchanges with accuracy and efficiency.

Maintained inventory records and assisted with departmental organization and operations.

Trained and supported new team members on procedures and customer service standards.

Assisted with order fulfillment, customer communications, and operational support functions.

Provided leadership support by coordinating team activities during management absences.

EDUCATION

Albany State University Albany, GA

Bachelor of Science, Health and Human Performance

Graduated May 2024

TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Office Administration: Scheduling, Data Entry, Filing, Document Management, Scanning, Records Maintenance

Business Software: RAINTREE, Electronic Record Systems

Office Equipment: Multi-Line Phone Systems, Printers, Scanners, Copiers

ADDITIONAL QUALIFICATIONS

Strong verbal and written communication skills

Excellent organizational and time-management abilities

Detail-oriented with a high level of accuracy

Ability to prioritize multiple tasks and meet deadlines

Professional and customer-focused approach

Quick learner with strong problem-solving skills

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