Versatile Customer Service and Operations Professional

JOANMARIE HALL

**** ***** **** ******* ** ***** 804-***-****

OBJECTIVE

Organized & hard-working employee looking to join Allianz . Looking to Secure a responsible career opportunity to fully utilize my training and skills, in customer service.

EXPERIENCE

Chesterfield County public School

Bus Driver November 2021- Present

Conduct proper pre-trip and post-trip inspection on school bus.

Operates bus in a safe manner, enforces safety rules, etc.

Perform other duties as assigned.

Riverside Regional Jail

Jail Officer January 2017- May 2021

· Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.

· Supervised and directed juvenile movement during various activities on and off campus.

· Established healthy relationships and maintained professional boundaries with resident offenders correctional institution.

· Physically restrained juveniles when disturbances required physical intervention.

· Oversaw 4 juveniles in correctional residential facility setting.

· Maintained custody and control of up to 98 inmates housed in 1 security unit.

· Investigated attempted escapes and conducted searches for escaped inmates.

· Received and inspected mail, property and funds from visitors on behalf of designated inmates.

· Conducted routine and emergency head counts.

· Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.

· Prepared, processed and maintained forms, reports, logs, records and activity journals.

· Tracked inmates through head counts, visitor logs and scheduled activities.

Amazon : Warehouse Worker

Warehouse December 2015- January 2017

· Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

· Prepared orders for shipment by systematically picking, packing and labeling merchandise.

· Operated RF scanners to track merchandise and verify contents of containers.

· Transferred inventory to and from target destinations using forklifts and other transportation vehicles.

· Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

· Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors.

· Kept warehouse clean and organized to maximize team efficiency and productivity.

· Assembled orders and packed items for shipment in accurate and timely manner, conveying orders to shipping personnel.

· Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

· Received incoming materials and products

· Operated PC and RF-based computer systems with high level of accuracy.

· Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Childrens Palace : Teachers Assistant Seat Pleasant

May 2012 – Sep 2012

· Organized classroom materials to help teachers prepare for daily instruction and activities.

· Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

· Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies.

· Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

· Distributed learning materials such as assignments, textbooks and pencil and paper.

· Supported classroom activities, including tutoring, grading homework and reviewing exams.

· Enhanced learning plans and quantified student progress using quizzes, essays and projects.

Takoma Park Rec Center : Before and After Care Teacher Assistant

Jun 2013- May 2014

· Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

· Walked children to and from school

· Prepared daily educational activities and crafts

EDUCATION

Strayer University January 2020- Present GPA 3.34

Dr. Henry Wise High School August 2009- May 2013 Diploma

SKILLS

· Conflict resolution skills

· Search and seizure procedures

· Emergency response

· Safety and security

· Weapons training

· Correctional facility procedures knowledge

· Safety and security-oriented

· Suicide prevention training

· Inmate management

· File and records management

· Inmate behavior modification tactics

· Surveillance

· Firearm operations trained

· Strong interpersonal skills

· Relationship building and management

· Continuing education

· Self-defense techniques

· Team-oriented

REFERENCES

Upon Request

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