Operations Leader and Customer Service Specialist
Resume:
STEVE SMITH
********@*****.***
Stockton, CA 95215
Managing
Customer interaction
Record keeping
Customer service
Teamwork and collaboration
Adaptability and flexibility
P R O F E S S I O N A L S U MMARY
Dynamic professional with extensive experience in managing operations and enhancing customer satisfaction. Proven record in teamwork and adaptability, effectively leading teams while maintaining meticulous records. Skilled in customer service and operational strategy to drive productivity and ensure quality standards in fast-paced environments.
W O R K H I S T O R Y
L O T P O R T E R
Watts Equipment
Manteca, CA
September 2025 Current
Followed all safety protocols while working onsite at the lot. Cleaned interior and exterior of forklifts before delivering them to customers or other locations.
Performed regular inspections on forklifts to identify any damages or issues that need attention.
Maintained daily records of incoming and outgoing forklifts inventory.
Completed paperwork associated with forklifts transfers and deliveries accurately and efficiently.
M A N A G E R
Big 5 Sporting Goods
Stockton, CA
August 2024 June 2025
Organized and updated training schedules, programs and materials for new employees.
Organized and prioritized competing challenges in fast-paced environment.
Completed daily opening, closing and administrative tasks for smooth business operations.
Monitored employee productivity to provide suggestions for increased service.
R E S T A U R A N T O W N E R A N D M A N A G E R
Smittys Wings And Things
Stockton, CA
August 2013 July 2024
Investigated and resolved complaints regarding food quality, service and accommodations to maintain optimum customer satisfaction. Scheduled and directed 20+ staff members in work assignments to maximize productivity.
Received and scheduled food and beverage deliveries, thoroughly checking delivery contents to verify product quality and quantity. S K I L L S
Managed daily operational strategy, applying business acumen and industry-specific knowledge.
D E L I V E R Y D R I V E R
UPS
Eugene, OR
March 2005 July 2012
Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
Tracked and maintained records for mileage, fuel usage and delivery instructions.
Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers.
P R O F E S S I O N A L F O O T B A L L P L A Y E R Jacksonville Jaguars
Jacksonville, FL
May 2002 January 2005
E D U C A T I O N
S O C I O L O G Y
University of Oregon
Eugene, OR
June 2002
H I G H S C H O O L D I P L O M A
San Pedro High
San Pedro, CA, CA
June 1997
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