Executive Office Case Analyst with Banking Expertise

ANITA B.

MCLAUGHLIN

*** **** *****, ***, **** Des Moines, IA 50266, 515-***-****, *************@******.***

PROFESSIONAL SUMMARY

Dedicated Executive Office Case Analyst with demonstrated strengths in customer service, time management and trend tracking. Excellent troubleshooting skills, banking regulations,, problem solving and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Results presentation

Problem simulation

Microsoft Word

Customer relations

Time management

Task prioritization

Written communication

Leadership Experience

EXPERIENCE

Executive Office Research Analyst

Wells Fargo West Des Moines, IA

October 2020 - Current

Conduct and evaluate complex situations for data-based modeling.

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Assessed problems through effective relations of constants and variables faced in banking regulation and operations.

Assessed problems through effective relations of constants and variables faced in case management and operations.

Implement and integrate chosen problem solutions in collaboration with internal team

Updated office files daily and kept records organized.

Developed solid relationships with staff, customers, and vendors.

Tier 1 Desktop Support Analyst

Sentinel Data Solutions Des Moines, IA

February 2018 - February 2019

Set specifications for new systems and updates, factoring in input from management, staff and users.

Restored performance by completing basic repairs to hardware, software and equipment.

Cominicated detailed records of daily support activities and resolutions.

Managed system performance by monitoring operations and correcting routine issues.

Supported team computer needs.

Cosmetic Counter Manager

Dillard's West Des Moines, IA

February 2016 - April 2018

Delivered positive experiences to customers, helping each feel special and satisfied with each visit.

Motivated employees to increase sales percents and build customer loyalty with proven mentoring and management techniques.

Educated customers about skin care, cosmetic needs, and make-up application techniques.

Achieved sales targets by coaching beauty team members in presentation and sales techniques.

Assistant Store Manager

Justice West Des Moines, IA

March 2015 - May 2016

Trained, monitored, and disciplined employees to reach performance targets.

Maximized coverage for operations needs with effective scheduling and assignment delegation.

Kept optimal inventory levels, controlling costs while keeping store ready for expected demands.

Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies

Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Esthetician/Owner

Renivouis Salon & Spa Carroll, IA

February 2011 - February 2015

Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Uncovered clients' needs and upsold services with expert consultation skills.

Enhanced customer appearance by applying cosmetic tonics, lotions and creams.

Educated clients on how to clean and care for skin at home.

Medical Office Manager

JB Grenell, MD Carroll, IA

January 1994 - April 2009

Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.

HIPPA Compliant

Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. Kept facility in compliance with environmental, health care standards

Updated files daily, including billing all insurance carriers and dictation.

Boosted efficiency and team performance by setting goals and plans to achieve each target.

Delivered exceptional patient care.

Handled minor treatment needs such as basic wound care.

Managed common in-office tests such as urinalysis prepared slides for review.

EDUCATION

Esthetician

Aveda Indtitute, West Des Moines, Iowa

Phoenix College, Phoenix, Arizona

Front and Back Office Assistant

Apollo Medical School, Phoenix, Arizona

VOLUNTEER

Ambassador for Diversity and Inclusion

Wells Fargo West Des Moines, IA

June 2021 - Current

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