Professional Support & Facilities Supervisor
Resume:
Brandi Bowling
Ph. 918-***-****
*****************@*****.***
Roland, Ok 74954
PROFESSIONAL SUMMARY
Compassionate and driven with excellent time management and organizational abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills.
SKILLS
• Quality Service
• Facility Inspections
• Knowledge in Microsoft
• Data Collection and Analysis
• Staff Management
• Supervision
• Team Building
• Team Management
• Relationship Development
• Communications
• Event Oversight
• Activities Scheduling
• Budgeting
• Negotiation
• Strategic Planning
• MS Office
• Problem Resolution
• First Aid/CPR
• Customer Service
• Operational Improvement
EXPERIENCE
Support Staff, Harbor and Gateway Recovery, July 2020- Current, Ft.Smith, Ark.
Responsible for assisting with the safety and security of clients and the facility. Must have the ability to respond quickly to emergencies that arise with clients, visitors and/or staff and be knowledgeable of regulatory requirements, as well as health and safety necessities.
●Complete all required client documentation on Credible as it relates to medication calls and other duties required by this position.
●Supervised client adherence to rules and regulations, as well as cleanliness of the facility.
●Reported necessary infractions or issues to the counselor.
●Documented all activities or incidents as needed.
●Transported clients when necessary.
●Secured the building by ensuring that all clients are present and accounted for.
●Upload information to client files and update daily census, as instructed.
●Enforce all client rules including waking of clients and bedtimes, as well as tobacco use restrictions.
●Front office coverage including answering the phone and door.
●Complete all duties, paperwork, projects, etc. as assigned.
●Follow all company policies and procedures.
Multitask, prioritize and manage time, as needed.
House Manager, People Inc, Jul 2016 - Jun 2020, Sallisaw, OK
• Assisted residents with daily hygiene and living tasks, including chores.
• Supervised residents preparing meals and handling chores and provided constructive feedback.
• Managed all intake and discharge paperwork and procedures for residents.
• Coordinated events for the entire household, including Silent Dinners.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling
appointments.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Entered data into Callisto System, implementing tight safeguards to secure financial and personal
information.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Facilitated change management activities for department and staff of 10 plus individuals.
• Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Maintained store equipment, including computers, printers and fax machines.
• Directed training and retraining of employees to boost performance and enhance business results.
• Defined clear targets and objectives and communicated to other team members.
• Taught HTS’s and HCC’s effective customer service techniques, boosting client satisfaction rates 100%.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement and
establish milestones.
• Performed customer needs assessments and coordinated resolutions with quality teams.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
EXPERIENCE (CONT.)
Customer Service Manager, Wal-Mart, Mar 2013 - July 2015, Sallisaw, OK
• Trained and regularly mentored associates on performance-oriented strategies and customer service
techniques.
• Reviewed repeated issues within operations and business management to solve problems and improve
company outcomes.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional
strategies.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for
decreasing process lags.
• Followed through with client requests to resolve problems.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
Tax Preparer, Jackson Hewitt Tax Service, Dec 2008 - April 2015, Fort Smith, AR
• Offered clients recommendations to reduce tax liabilities.
• Reviewed available data and compared against tax code to determine exemptions, deductions and potential
liabilities.
• Conducted review of internal tax documentation, reducing errors related to missed tax benefits.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Facilitated communication between clients and tax authorities.
• Prepared a wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
• Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax
self-preparation.
• Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and
entities, including individuals.
• Prepared written responses or tax return amendments to resolve state and federal notices.
• Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax
benefits.
• Completed and filed returns with tax departments at local, state and federal levels.
EDUCATION
High School Diploma, General
Arkoma High School - Arkoma, AR
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