Customer-Focused Front Desk and Guest Services Pro

LaTriche Edwards

Enthusiastic Customer Service Representative eager to contribute to team

success through hard work, attention to

detail and organizational skills. Excellent reputation for resolving problems and improving customer satisfaction.

Personable customer service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while

upholding company's standards and maintaining loyal,satisfied customers expectations and

driving team success.

EMPLOYMENT HISTORY

PBX Hotel Operator/ Front Desk, Wyndham Grand Orlando Resort Bonnet Creek, Orlando, FL

March 2024 – April 2026

Operated PBX system to manage high volume of incoming calls efficiently.

Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.

Coordinated communication between departments to enhance operational efficiency and guest satisfaction.

Assisted in training new operators on PBX system functionalities and customer service protocols

Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.

Facilitated seamless room bookings and reservation modifications for guests on a timely basis.

Front of House Cashier / Back of House Line Cook, Zaxby's Chicken, Orlando, FL

April 2023 – May 2024

Processed customer transactions swiftly and accurately using point-of- sale systems.

Balanced cash register daily, ensuring accurate financial reporting. Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Maintained cleanliness and organization of front-of-house areas to enhance customer experience.

WFH Customer Service Representative, ContinuumGlobal, Orlando, FL 1-772-***-****

*************@*****.***

3000 Orange Center Unit 82, FL

32805

Bold Profile

CONTACT

High School Diploma

New Rochelle High School, New Rochelle,

NY

EDUCATION

SKILL

Empathy and patience

Guest relations

Call routing

Reservation management

Excellent phone demeanor

Front desk operation

January 2022 – May 2023

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Appt setting.

Followed HIPPA laws

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.

Contact this candidate