Software Quality Assurance Engineer and Tester

Carlos Davis 504-***-****

Lusby Maryland, *****

Education:

A+ Net + CERTIFICATE OF COMPLETION Greenbelt, MD Test College 2004 A+ CERTIFICATE OF COMPLETION Washington, DC Computer Learning Institute 1998 MAINFRAME OPERATIONS DIPLOMA Springfield, VA Computer Learning Center 1991 Work Experience:

PERATON SYSTEMS 10/05/2023 to present

Software Quality Assurance Engineer and Tester

Department of Treasury – Internal Revenue Service

My role as operations specialist involves in planning, preparing and executing the final integration test, a critical part of the IRS’s preparation for each filing season. The IBM Masterfile processing includes Service Center Inputs Processing Automation System (SCIPAS), followed by Individual Mater file (IMF), Business Masterfile (BMF), Modernized ITPE, EPMF and TRDB.

Provided support to data processing using IRS Core Record Layouts (CRL) and QSAM/VSAM data formats.

Proficient in using Control-M scheduling tool on daily basis to process IRS daily and weekly schedule using production data in FIT environment.

Analize, maintain, and enhance, assemble and execute IBM Z/os assembly language programs by extracting business rules and supporting code conversion to contemporary platforms.

CA Endeavor SCM tool used on daily basis update the process/cycles based on the code movement between environments.

Using of NDM and FTP is continuous process for both input and output files between Unisys and IBM systems.

Constant contact with storage and systems personnel for any assistance related to storage of test files and to resolve any issues raised during the GMF and Service center file processing.

Proficient in using JCL, Procedures, Control cards, AEV’s and IBM tools like IEBZENAR, IEBCOPY, Sort utilities.

ARIES SYSTEMS INC. March 2006-2022

Production Control Supervisor/ Recovery Analyst

I was tasked with supervising and coordinating the activities of those who monitored Data Center operations with full accountability for the cost-effective, on-time management of mainframe functions with a focus on input/output trade data supporting the worldwide financial industry. He served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations. I also developed and revised departmental procedure manuals to assist staffs in all aspects of mainframe operations, implemented Quality Control procedures to ensure full compliance with company policies and procedures, interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues, generated weekly statistical and department performance reports for senior management review, and delivered excellence in customer service through situation analysis and timely resolve of escalating problems.

BITUMINOUS INSURANCE 2005-2006

QA Program Tester/ IT Operations Coordinator

I serviced job requests, including adding requests to schedules, monitoring their execution, verifying their results, and transmitting data files. He was able to multi-task old and new ways of QA testing of OS/VS1 and MVS JCL frontline restart and recovery of failed systems programming. I oversaw nightly TSO Batch processing and system back-ups, and coordinated the efforts of system operators, applications programmers and system analysts. In this role, I interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues, generated weekly statistical and department performance reports for senior management review, and delivered excellence in customer service through situation analysis and timely resolution of escalating problems.

TEK SYSTEMS 2004-2005

Production Control / Production Schedule

I serviced Unix program scheduling configuring and maintaining IOA/ Enterprise Control Architecture. He was responsible for processing mobile billing information on a large Unix OS/VS1 and MVS system, restart and recovery of failed systems programming, and problem solving and troubleshooting to control upgraded system information loss. He implemented Quality Control procedures to ensure full compliance with company policies and procedures. He interfaced extensively with Help Desk teams to provide support on technical issues, generated weekly statistical and performance reports for senior management and delivered excellence in customer service through situation analysis and timely resolve of escalating problems.

ARIES SYSTEMS INC. 1997-2004

Production Control / Production Control Supervisor

I serviced monitored Data Center operations with full accountability for the cost-effective, on-time management of mainframe functions with a focus on input/output trade data supporting the worldwide financial industry. Served as primary point of contact on a 24-hour, 7-days-a-week basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations. Developed and revised departmental procedure manuals to assist staff in all aspects of mainframe operations. Implemented Quality Control procedures to ensure full compliance with company policies and procedures. Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues. Generated weekly statistical and department performance reports for senior management review. Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.

PRINCE GEORGE'S HOSPITAL 1994-1997

Mainframe Data Center / Production Control

I served as part of a team of industry professionals overseeing large CICS/ESA, SMS integrated systems with MS, RCO, CERNER, and Open Link components. He was also responsible for accurately keeping large amounts of medical data and filing systems. Organized efforts of all IT personnel, system users, and associated customers. Maintained mainframe Program protocol using MVS / JCL troubleshooting techniques. Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues. Generated weekly statistical and department performance reports for senior management review. Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.

General Experience: I have over twenty-five years of broad technical experience in information technology, including in the quality assurance and testing field. In his roles, his responsibilities included implementation of Quality Control procedures and complex problem solving to quickly bring rising technical issues to a timely resolution.

Specific Experience: I have acquired extensive experience with a number of systems and tools including Hardware: DASD, Tape Drive, Console, Printer, De-collator, Burster/Engraver, IBM Info-Print 4000 series printer, Borg Binder, Trimmer; Software: VM/SP (CMS), OS/VS1, DOS/JES2, MVS / JCL, OS390, HASP II, CICS/ESA, SMS (Open Link), AMS CERNER, RCO, ACTOM INTERFACE, ROSCOE, UNIX Script, IOA/ Enterprise Control Architecture, Enterprise Control-station, AS/400, CICS, DB2, IMS, TSO; Micro: MS DOS, WordPerfect, LOTUS 1-2-3, DBASE III, LAN, HORMONY, Windows 95, Power-Point, Excel, NT-2000, IOA/ Enterprise Control Architecture, Enterprise Control-station, UNIX/ Sun-Server

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