Versatile Service Professional with Strong Work Ethic

MATHEW DUNN

Solon, Ohio 440-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Motivated and dependable professional with hands-on experience in customer-facing service, sales support, and physical labor environments. Known for strong work ethic, reliability, and the ability to quickly adapt to new roles. Eager to bring energy and a positive attitude to a growing team.

WORK EXPERIENCE

Banquet & Restaurant Server Kent State Hotel & Conference Center 2023 – Present

•Delivered attentive table service for restaurant guests and large-scale banquet events of 50–200+ attendees

•Coordinated with kitchen and event staff to ensure smooth, timely service under high-pressure conditions

•Maintained a professional, guest-first demeanor while upselling food and beverage offerings

•Developed strong communication skills through daily interaction with diverse guests and team members

Flooring Installer Calvetta Brothers Flooring 2022 – 2023

•Installed hardwood, laminate, and carpet flooring across residential and commercial job sites

•Read floor plans and measured spaces accurately to minimize material waste

•Collaborated with crew members to meet project deadlines efficiently and safely

•Built client-facing professionalism through on-site interaction and attention to detail

Animal Caretaker – Petting Zoo Cedar Point Amusement Park Summer 2022

•Cared for and monitored the health and safety of animals in a high-traffic public environment

•Educated park guests of all ages about animals, creating engaging and memorable experiences

•Maintained cleanliness and safety standards in animal enclosures per facility guidelines

•Demonstrated strong customer service skills in a fast-paced, theme park environment

EDUCATION

Kent State University — Currently Enrolled

General Studies

Solon High School — Diploma, 2024

Solon, Ohio

SKILLS

Customer Service: Guest relations, conflict resolution, upselling, hospitality

Communication: Verbal communication, team coordination, public-facing interaction

Physical Labor: Flooring installation, site prep, heavy lifting, blueprint reading

Animal Care: Animal handling, enclosure maintenance, public education

Work Ethic: Dependable, punctual, quick learner, comfortable in fast-paced environments

Tech: Microsoft Office, email communication, POS systems

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