Administrative & HR Support Specialist, Remote-Experienced

Ashley N. Braithwaite

(C) 714-***-**** *****************@*****.*** Orange, CA 92869

https://www.linkedin.com/in/ashley-braithwaite-12324a99

ADMINISTRATIVE ASSISTANT CUSTOMER SERVICE SPECIALIST HR SUPPORT

Results-driven professional with 7+ years of customer service, 4+ years in executive and HR support, and a foundation in mental health peer support and crisis intervention. Proven ability to manage high-volume communications, coordinate workflows, and deliver exceptional client experiences while maintaining accuracy and confidentiality.

Experienced in calendar management, CRM systems, onboarding coordination, and data reporting, with strong skills in de-escalation, problem-solving, and cross-functional collaboration. Recognized for improving processes, maintaining compliance, and supporting fast-paced, remote environments.

CORE COMPETENCIES

Administrative Support: Calendar Management • Scheduling • Travel Coordination • Data Entry • Document Management • Reporting

Customer Service: High-Volume Calls • Conflict Resolution • Client Retention • CRM Systems • Multi-Channel Support

HR & Operations: Onboarding • Payroll Support • I-9 Verification • Compliance (HIPAA, EEOC, FCRA) • ATS/HRIS

Interpersonal Strengths: Crisis Intervention • De-escalation • Trauma-Informed Communication • Confidentiality • Active Listening

PROFESSIONAL EXPERIENCE

Remote Outreach & Enrollment Specialist – Mindoula Health Oct 2025 – Jan 2026

Managed 80–100+ outbound calls daily, driving program enrollment and engagement

Conducted eligibility screenings and documented interactions in HIPAA-compliant systems

Applied trauma-informed communication to build trust and improve conversion rates

Exceeded KPIs for call volume, quality, and enrollment targets

Remote Patient Engagement Specialist – ConcertoCare Feb 2025 – May 2025

Executed 300+ calls daily for scheduling and intake

Used Salesforce and EMR systems to manage workflows

Improved engagement through follow-ups

Remote Client Support & Contract Specialist – Blazeo Oct 2024 – Dec 2024

Handled high-volume inbound calls in healthcare and emergency response environments

Triaged cases, completed intake forms, and coordinated scheduling via CRM tools

Delivered crisis-aware, empathetic support while maintaining strict confidentiality

Remote Outreach Specialist – HarmonyCares May 2024 – Oct 2024

Scheduled clinical visits for Medicare/Medicaid members

Increased patient engagement through relationship-building and clear communication

Promoted preventive care and ensured timely follow-ups

Remote Project Analyst II (HR/Onboarding) – Southern California Edison Jan 2023 – Mar 2024

Managed end-to-end onboarding, including I-9 verification, background checks, and compliance

Coordinated interview scheduling, travel, and onboarding logistics (SAP, Taleo, Pega)

Conducted audits and ensured compliance with HR policies and labor regulations

Streamlined onboarding workflows through cross-functional collaboration

Talent Acquisition Coordinator (Contract) – DISYS Aug 2021 – May 2022

Supported full-cycle recruiting and high-volume interview coordination

Managed ATS pipelines (Workday, Taleo, iCIMS) and candidate communications

Ensured compliance with EEOC, FCRA, and internal hiring policies

Assisted onboarding and HR reporting processes

Customer Service Representative (B2B) – EC Scott Group Jan 2021 – Jul 2021

Processed multi-channel orders and resolved customer issues

Coordinated with internal teams to ensure accurate fulfillment and invoicing

Customer Service Representative – Wine.com Nov 2019 – Jan 2020

Delivered CRM-driven support, upselling products and resolving order issues

Maintained detailed documentation and managed multi-channel communications

ADDITIONAL EXPERIENCE

HR Coordinator / Executive Assistant – Bassett Salon Solutions

Managed recruitment, onboarding, executive scheduling, and travel coordination

Developed SOPs to improve workflow efficiency

Maintained employee records and HR compliance

Lead Front Office Scheduler – maXum Therapy

Managed scheduling, insurance verification, and patient records

Supported billing processes and front office operations

MENTAL HEALTH & PEER SUPPORT EXPERIENCE

Provided crisis support, de-escalation, and resource referrals for individuals in high-stress situations

Facilitated group sessions focused on coping skills, recovery, and behavioral health education

Supported individuals with co-occurring conditions using trauma-informed care approaches

Assisted with suicide prevention and emergency response coordination

KEY ACHIEVEMENTS

Supported 1,000+ clients with 95%+ satisfaction rate

Reduced administrative backlog by 40% through process improvement

Processed 500+ I-9 verifications with 100% compliance accuracy

Managed payroll/timecards for 100+ employees

Coordinated 30+ executive meetings annually with zero conflicts

TECHNICAL SKILLS

Systems: Workday • SAP • Taleo • ADP • Oracle • Salesforce • Zendesk • SharePoint • DocuSign

Tools: Microsoft Office (Excel, Word, PowerPoint) • Teams • Zoom • Slack

EDUCATION & CERTIFICATIONS

Marriage & Family Therapy (In Progress) – Hope International University

Para-Professional Mental Health Worker Certificate – Santa Ana College

Pro-ACT Certified (Crisis Intervention)

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