No Title

Sylvain John Segla

**** ******** ** ***** ** Baltimore, MD 21207

C: 804-***-**** M:*********@*****.***

OBJECTIVE: Seeking a position of Desktop Support Technician which will require me to utilize my exceptional computer skills, abilities and experience in the help desk field to ensure the company?s success

KEY QUALIFICATIONS

? 13+ years? experience in Desktop and Lan support field

? A+ Certified

? Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues

? Strong command over Microsoft Server 2003,2008: active directory, exchange

? Excellent computer software and hardware installation skills

?In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners

? Proven skills in Windows XP,7,8 Microsoft Office 2007/2010 and Antivirus software

● Installation: All kinds of hardware (Branded and non-branded), windows, software, applications and antivirus

● Operating Systems: Windows, Linux and Macintosh

● User Account Management and Training

AREAS OF EXPERTISE

Application testing Equipment maintenance Hardware support

Software configuration Anomalies identification Patches installation

Server images building Help desk support Multiple applications support

Ticketing system: service-now,remedy

WORK EXPERIENCE

Desktop support Technician Songhai Centre, Porto-Novo Benin Jan 1999 ? 01/2014

? Give systems, network and Internet support to users

? Supervise other technical support workers

? Provide advice and training to users

? Troubleshooted and resolved desktop support and network issues

? Maintained the up to date operating procedures inside the IT department

? Created user accounts and managed access control of desktop and Network applications

? imaging, setup and deployment of PCs and severs

Desktop support ( Dell Field Service) St Agnes Hospital, Baltimore, 09/15 ? now

Pc refreshment and Help Desk

Imaging and encrypting

Configuration and deployment

Pc and network troubleshooting

Executive service delivery (IMAC, Break Fix, Desk side Support)

Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Assets in campus/remote locations

Identifies potential issues that could adversely impact End User experience and follows through on action steps

Strives to meet all Client ALS & Customer Satisfaction Goals

Basic installation and maintenance to technical products

Follows predefines procedures and tasks in everyday activities

SPECIAL CAPABILITIES

? Self motivated with excellent work ethics

EDUCATION & QUALIFICATION

CompTIA A+ Certified Computer Technician

DELL Certifications: DCSE Foundation 2013 Portables (Cert ID: 3116)

DCSE Foundation 2013 Desktops (Cert ID: 3114)

DCSE Microsoft Windows 8 (Cert ID : 3086)

DCSE Printer Foundations (Cert ID: 3138)

DTD Networking Foundations 2013

Ecole de Hautes Technologies, Cotonou, Benin 1998

BS in Computer Science

Major: Computer Science

Educational Details (Higher Education/University/Place/Pass-Out Year): High School Diploma? 1994- Bachelor - 1998

Full Legal Name (According to Passport): Sylvain john Segla

Contact Number: 443-***-****

Email ID: *********@*******.***

Current Location: Baltimore, MD

Visa Status: Green Card

Availability: after 2weeks

Relocation: Yes

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