Call Centre Customer Service Specialist

Location:

Johannesburg, Gauteng, South Africa

Posted:

June 10, 2026

Contact this candidate

Resume:

**/**/**** -

August **** - January ****

May **** - November 2023

2016

Lerato Charity Aphane

**** ***** ** ********** ********

067******* ********@*****.***

Objective

Dedicated and experienced individual in three sectors debt collection space, computing and administrative professional with proven success managing finances for clients, front desk interaction and computer literate. Seeking an opportunity to use my experience to serve in a productive environment. Experience

Fourie & Truter

TFG and Tenacity Agent

Sending payment reminder and notices.

Negotiating repayment plans

Contacting clients via phone to recover outstanding debts Ensuring compliance with legal and regulatory requirements Assessing customer's financial situation and providing suitable solutions New Intergrated Credit Solutions

NSFAS Consultant

Contacting clients via email and phone and WhatsApp to recover outstanding debts. Negotiating repayment plans and settlement in line with the company policies. Ensuring compliance with legal and regulatory requirements Assessing customer's finance situations and providing suitable solutions. Maria Rantu Clinic

Receptionist

Managed visitors sign-in and sign - out procedures. Answer., screen and forward incoming calls effectively. Coordinator appointments and maintain staff calendars Prepare and distribute logs for visitors

Provide information about the organization and address. Education

Prinshof School

Grade 12

Matric

Skills

Commendable Communication and persuasion skills

Basic Computing and Technical skills

Adaptability and Time management

Problem - Solving and Critical thinking

Reference

Botlhale Kekae - Fourie and Trutor Inc Attorney

Team leader