Consultant

Victoria Banjo

Houston, TX ***** 832-***-**** **************@*****.*** https://www.linkedin.com/in/victoriabanjo/

SKILLS & EXPERTISE

Technical Jira SAAS Oracle ERP Cloud SAP PeopleSoft HRIS Zendesk Classroom Management Systems

Learning Management Systems Content Management Systems MS Project MS Office MS Excel PowerPoint

O365 Access Visio SharePoint ServiceNow Asana Trello Azure DevOps

Project Management IT Program Management Agile/Waterfall Methodologies Process Improvement Scrum

System Development Life Cycle (SDLC) Information Technology Infrastructure Library (ITIL) Unit Testing, User

Acceptance Testing, Regression Testing Functional Support Quality Assurance Stakeholder Management

Product Backlog Refinement Requirements Gathering KPI Management Operations Management Change

Management

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

CRM Product Owner JourneyTEAM February 2022 - Present

JourneyTEAM is a Microsoft Gold Partner with a 20-year track record of delivering IT and Software Solutions to various

businesses and organizations. Reporting to the Senior Director of Customer Relationship Management (CRM). Hired

to oversee production of client solutions. Responsibilities include working with Product teams to define the product

vision and strategy for clients and removing roadblocks within project teams for better communication and client

success.

Participate in Sprint Planning, Daily Standups, Sprint Reviews and Sprint Retrospectives

Groom and maintain product backlog

Lead and participate in product demo sessions with clients

Facilitate logistics for self-organizing teams

Technology Project Manager Spring Branch Independent School District February 2021 January 2022

Reported to the Spring Branch Chief of Police and Executive Director of Technology. Hired to manage the district s

technology projects. Responsibilities included leading and managing a team of 10 to prioritize tasks, remove

roadblocks, and increase effective communication for highly successful projects.

Acted as a Servant Leader and coach for Product and project teams

Jumpstarted a historically stalled project within first month of onboarding

Plan and organize technology projects affecting over 50 schools and 4000+ users organization wide with

$500,000+ budgets

Implemented Daily Standups and communication plans to enhance transparency and accountability within

all levels of organization, including executive teams

Technology Specialist Core Laboratories August 2019 December 2020

Core Laboratories is a global company that leads in providing technology services to the world's major oil companies.

Reported to the HR Director of Global Services and hired to support the Human Resources Information System (HRIS)

by analyzing, evaluating and maintaining the Talent Management System (TMS). Responsibilities included overseeing

and managing HRIS projects, leading global user acceptance testing, and collaborating with a team of 4 to implement

and optimize new applications/modules and providing advisory support/guidance to end users.

Optimized global user experience for 4,700+ employees by implementing 5 new languages in TMS

Grew client engagement by 30%, per client surveys, by building rapport and forming trusted relationships

Increased user engagement by 35% in HR system by implementing successful User Acceptance Testing

Victoria Banjo **************@*****.*** 832-***-****

Targa Resources July 2014 - July 2019

Targa Resources is a Fortune 500 provider in the oil and gas midstream services. Initially hired to manage and

reconcile gas deal transactions by working closely with 100+ third party customers. Increased responsibility included

leading biweekly meetings to review discrepancies, present monthly gas activity, and evaluate team performance.

Collaborated with a team of 4 to enhance the accounting department by implementing Oracle ERP Cloud to streamline

accounting processes. Due to performance and technical skills, promoted into a technology analyst role.

Technology Analyst (Jr. Scrum Master)

Process Improvement

Increased communication throughout the organization by leading ceremonies and creating effective

communication plans that increased transparency and accountability between stakeholders and teams

Collaborated with product owners during sprint review sessions to create and make sure all user stories met

the Definition of Done prior to acceptance

Organized sprint retrospective meetings to gather team s reflection on the processes and identified

actions and next steps to improve the future sprints

Client Success & Leadership

Assisted the Scrum Master in facilitating team meetings, overall Release and Sprint planning - including

daily stand-ups, reviews/demos and retrospectives

Kept the team focused on the sprint priorities, business values and protected team from over

committing by staying in constant communication with stakeholders

Served as leader during SharePoint implementation process; mentored, trained, and managed new hires

Lead Gas Accountant

Operations Improvement

Decreased prior period adjustments (PPA) by 70% by closing and reconciling accounts early enough to

review and catch any errors prior to monthly close

Received recognition from Director of Accounting for handling and winning ~$17k from counterparty with

three-year PPA, and brought account up to date

Implemented new training manuals and best practices to streamline and formalize gas accounting process

Team Management

Mentored, coached and maintained team of 4 afloat during high turnover period; successfully implemented

ERP system by business deadline

Recognized for superb communication and interpersonal skills that increased team cohesiveness

Trained team of 3 onboarding accountants and upper management on business processes and procedures

EDUCATION

Bachelor of Business Administration in Finance May 2014

C.T Bauer College of Business, University of Houston Houston, Texas

HONORS & AWARDS University of Houston Alumni Association Scholarship Recipient July 2013, NABA Regional

Scholarship Recipient May 2013, Alpha Phi Alpha Miss Black and Gold Pageant Contestant (2011 - 2012)

COMMUNITY INVOLVEMENT & LEADERSHIP Youth Mentor (September 2017 - Present), Houston Food

Bank Volunteer (April 2013 - Present), Resident Assistant UofH (August 2013 - May 2014)

Victoria Banjo **************@*****.*** 832-***-****

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